Free Shipping: We
offer complimentary free standard shipping on all orders. If you would
like expedited shipping, please send us a message before ordering. All
orders over $700 will be signature required.
Send Us An Offer: Here
at Cool Diamonds, we are excited to interact with our customers. Please
send us an offer or message us if you are interested in any of the
items, and we will do our best to respond within 24 hours.
Returns: Returns are accepted. Please contact us within 14 days after
the item is delivered. Item must be returned in unworn and resalable
condition with all its original packaging. Once received and inspected
by us, we will issue a refund for the purchase price, excluding any
shipping fees. If we are at fault, we will provide a full refund. Buyer
is responsible for all return shipping costs.
Feedback: We
are proud members of eBay since 2002, and we aim to ensure all our
customers have a pleasant experience. If you have any concerns regarding
your purchase, please contact us via eBay Message, and we assure you
that a satisfactory resolution will be reached. Please help us maintain
our 5-Star rating and 100% positive feedback, if you feel otherwise,
please let us know how we can score a perfect rating from you before you
rate us.
Authenticity Guarantee: Our
products are 100% authentic and are not replicas or fakes. Unless
otherwise noted, all diamonds and gemstones are natural, not synthetic,
simulants, or lab-created.
Other Important Info: Jewelry
items are set with genuine gemstones. Due to the natural properties of
real gemstones, the product images may show slight differences to the
actual stone in color saturation, tone, hue or other gemstone
characteristics such as phenomena, color banding and color
matrix. Gemstones, diamonds, pearls are sometimes treated to enhance
their natural beauty. Please see the GIA Gem Treatment site for more
info.