Please get in touch with us before opening any eBay requests.

We value your satisfaction and strive to provide the best service possible. To ensure smooth order processing, kindly allow up to 24 hours for your order to be processed. If you encounter any issues while tracking your order or if you haven't received your item within the expected time frame, please reach out to our dedicated support team. We are here to assist you promptly and address any concerns you may have. Feel free to contact us before opening a formal request, as we are committed to responding to your queries within 24 hours on working days, although, in most cases, you can expect a much quicker response. Your satisfaction is our priority, and we will do our utmost to resolve any issues or questions you may have related to your order. Thank you for choosing our services, and we look forward to providing you with a seamless shopping experience.

We're here to assist you if you've received a faulty item. We'll promptly provide a replacement parts/item to resolve the issue or arrange a free collection and a full refund. We may request photos of the damage/fault for our Quality Control team to investigate further. Rest assured, we'll do our best to ensure a seamless resolution and deliver the replacement if eligible. Your satisfaction is our priority, and we're committed to providing top-notch customer service.

Welcome to JD Furniture, your go-to destination for top-quality furniture at unbeatable prices! Established in 2014, we take immense pride in being one of the largest West Midlands Furniture Clearance stores, conveniently located in the heart of Birmingham, Aston. At JD Furniture, we specialize in offering both brand new furniture and discontinued ranges from well-known high street brands. Our mission is to bring you the best deals possible, ensuring that most of our items are priced significantly lower than what you'd find on the High street. While we focus on providing exceptional value, we are transparent about our not brand-new items. Some of these items may have minor cosmetic defects, but rest assured, each piece undergoes rigorous inspection and repackaging by our dedicated Quality Control team. We guarantee that every item meets our highest standards before it reaches your doorstep. Customer satisfaction is at the core of our business. Our friendly and knowledgeable team is always ready to assist you with any inquiries you may have about the products we offer. Whether you need guidance on selecting the perfect piece for your home or have questions about our clearance process, we're here to help every step of the way. At JD Furniture, we believe that everyone deserves to enjoy beautiful and comfortable furniture without breaking the bank. Shop with confidence, knowing that you'll discover incredible deals and exceptional service at our store. Thank you for choosing JD Furniture as your trusted furniture partner. We look forward to making your home furnishing dreams a reality!