Customer Support
We accept PayPal. This is the most secure method to make payments for products or services online.
We deliver to mainland UK addresses only. No International Shipping.
We are able to provide next day delivery for our orders 99% of the time for orders before noon on week days. However, in some cases the delivery may be slightly delayed due to unforeseen circumstances. Feel free to contact us anytime to ask for a status update on delivery - we always get back to you as quickly as possible. If the delivery is delayed, we give you the option to cancel your order and receive full refund for the item if you prefer.
We cannot ship to the following areas: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish, Highlands, Scottish Islands, Northern Ireland. This is because our carriers do not allow shipping certain products (e.g. liquids, sprays and batteries) to these locations. In case we receive an order from the above areas, we will still attempt to deliver but cannot guarantee our usual delivery time.
We cannot combine shipping, and there is no local pickup. Additionally, our carriers do not provide shipping to certain postcodes. Please contact us if you are unsure whether your postcode is included in our shipping policy.
You can track your order by clicking the "View order details" link on the listing that you're receiving. Please allow up to 24 hours for order processing. If you have a problem tracking your order or have not received your item, please contact us before opening a request and we will reply to your query always within 24 hours - usually much quicker!
We work hard with all of our customers to ensure that they are getting an excellent shopping experience. Refunds are available for returned items. We accept returns within 30 days from the date you receive your item. If you do have a concern or want to return an item please contact us before opening a return case. Return cases negatively affect selling accounts and we will professionally handle your concerns/returns.
Communication is KEY to helping us give you the best experience. The best way to contact us is through eBay messages. We work very hard to ensure that our customers are taken care of and always reply to you within 24 hours. As an eBay selling company feedback is our bread and butter. Please contact us with any concerns or problems that you encounter before leaving negative/neutral feedback! We will do our best to turn any less than satisfactory experience into a positive one. If you are happy with our transaction please leave us positive feedback.
Thank you for visiting our ebay store!
【Safer, Wider & Deeper Steps】The 2-tier dog steps for sofa feature a slope design that reduces stress on your pet's joints while climbing. Stairs & steps for dogs, small cats, short-legged dogs or pets with limited mobility. 【Lightweight & Portable】Made of highly elastic foam, our dog stairs are soft and durable, perfect for pets weighing under 50 lbs. Each step measures 20cm (W) x 10cm (H), providing a secure platform for your furry friend. Plus, our dog steps are lightweight and portable, so you can take them with you wherever you and your pet go! 【Machine Washable Cover】The cover of the pet stairs comes with a zipper, making it easy to install and remove for cleaning. Additionally, the cover with a waterproof layer, providing extra protection to prevent the foam from getting dirty. We provide a lint roller to help remove pet hair. 【Non-slip Bottom】The bottom of our dog steps features a silicone paw print design, ensuring that the steps stay in place while your pet climbs up and down. The corduroy cloth cover increases friction, providing a safer and more stable climbing experience for your pet. 【Notice】Please note that our pet stairs & steps for dogs are packed in vacuum compression, and they may take some time to fully rebound after opening. Generally, they will fully rebound within 48 hours. If you have any questions or concerns, feel free to contact us at any time.
Customer Support
We accept PayPal. This is the most secure method to make payments for products or services online.
We deliver to mainland UK addresses only. No International Shipping.
We are able to provide next day delivery for our orders 99% of the time for orders before noon on week days. However, in some cases the delivery may be slightly delayed due to unforeseen circumstances. Feel free to contact us anytime to ask for a status update on delivery - we always get back to you as quickly as possible. If the delivery is delayed, we give you the option to cancel your order and receive full refund for the item if you prefer.
We cannot ship to the following areas: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish, Highlands, Scottish Islands, Northern Ireland. This is because our carriers do not allow shipping certain products (e.g. liquids, sprays and batteries) to these locations. In case we receive an order from the above areas, we will still attempt to deliver but cannot guarantee our usual delivery time.
We cannot combine shipping, and there is no local pickup. Additionally, our carriers do not provide shipping to certain postcodes. Please contact us if you are unsure whether your postcode is included in our shipping policy.
You can track your order by clicking the "View order details" link on the listing that you're receiving. Please allow up to 24 hours for order processing. If you have a problem tracking your order or have not received your item, please contact us before opening a request and we will reply to your query always within 24 hours - usually much quicker!
We work hard with all of our customers to ensure that they are getting an excellent shopping experience. Refunds are available for returned items. We accept returns within 30 days from the date you receive your item. If you do have a concern or want to return an item please contact us before opening a return case. Return cases negatively affect selling accounts and we will professionally handle your concerns/returns.
Communication is KEY to helping us give you the best experience. The best way to contact us is through eBay messages. We work very hard to ensure that our customers are taken care of and always reply to you within 24 hours. As an eBay selling company feedback is our bread and butter. Please contact us with any concerns or problems that you encounter before leaving negative/neutral feedback! We will do our best to turn any less than satisfactory experience into a positive one. If you are happy with our transaction please leave us positive feedback.
Thank you for visiting our ebay store!
【Safer, Wider & Deeper Steps】The 2-tier dog steps for sofa feature a slope design that reduces stress on your pet's joints while climbing. Stairs & steps for dogs, small cats, short-legged dogs or pets with limited mobility. 【Lightweight & Portable】Made of highly elastic foam, our dog stairs are soft and durable, perfect for pets weighing under 50 lbs. Each step measures 20cm (W) x 10cm (H), providing a secure platform for your furry friend. Plus, our dog steps are lightweight and portable, so you can take them with you wherever you and your pet go! 【Machine Washable Cover】The cover of the pet stairs comes with a zipper, making it easy to install and remove for cleaning. Additionally, the cover with a waterproof layer, providing extra protection to prevent the foam from getting dirty. We provide a lint roller to help remove pet hair. 【Non-slip Bottom】The bottom of our dog steps features a silicone paw print design, ensuring that the steps stay in place while your pet climbs up and down. The corduroy cloth cover increases friction, providing a safer and more stable climbing experience for your pet. 【Notice】Please note that our pet stairs & steps for dogs are packed in vacuum compression, and they may take some time to fully rebound after opening. Generally, they will fully rebound within 48 hours. If you have any questions or concerns, feel free to contact us at any time.