Genuine, Laboratory Certified Natural Fancy Color Diamond 

All Diamonds, Offered By ‘The Diamond Robot’ Are Exceptional And Competitively Priced.

In Addition To Their Evident Investment Value, Our Diamonds Are Cut To An Optimum Standard For Jewellery Manufacture.

Please Take A Moment To Read About Us

Please Don't Forget To Review Our Shipping And Returns Policy

• About Us

With over 65 years experience as a world leader in the supply of natural, precious gems,

DY Diamonds extends its exemplary record of honest and ethical trading to the online global community through our Diamond Robot on Ebay.

Currently located at the heart of the diamond-trading district at Ramat-Gan, Geneva and London The Diamond Robot is uniquely placed to source and supply natural, Fancy Colour diamonds and fine quality gems upon demand.

With over 65 years of trading experience as a leading supplier to the retail and wholesale jewellery markets of Europe, Asia and the Middle East, The Diamond Robot offers you its expertise in addition to its unique inventory.

Just ask the Robot!

• Free Shipping

The trans-shipment of diamonds is strictly controlled by customs authorities worldwide and

‘thediamondrobot’ adheres fully to international customs and shipping protocols.

Whether the diamond you have purchased is for personal or commercial use, your local

Customs are likely to charge a duty on the item irrespective. Furthermore, authorities in

specific countries will insist that clearing diamonds and gemstones through Customs can only be

undertaken by an authorized customs agent and not the shipping company. We therefore urge

you to contact your local customs authority in advance to clarify which restrictions apply on

the importation of diamonds and gemstones into your country.

In addition to customs duty, you should expect shipping companies to charge a separate

handling fee on your parcel. We have had feedback from customers that this fee is sometimes

negotiable and might be reduced.

All fees and duties are set locally and are therefore not included in “Free Shipping”.

• Returns

If, for any reason you are dissatisfied with the merchandise you receive, we urge you to

contact us directly in order to understand the nature of the problem. However, if you do wish

to make a return, ‘thediamondrobot’ provides a 14 day money-back guarantee, which is given

under the following terms only.

The diamond or diamonds or gemstone or gemstones or any item purchased through

“thediamondrobot” store on eBay – hereafter known as ‘Merchandise’ - in question must be

returned to thediamondrobot within 14 days of receipt and will be done so at the expense of

the buyer: The ‘Merchandise’ must be returned in its original condition without any damage to

the ‘Merchandise’ such as chips, scratches or treatments of any kind: The ‘Merchandise’ must

precisely match the data records as printed on the original laboratory certificates that were

issued for the said ‘Merchandise’: A period of 3 working days will be needed for the

‘Merchandise’ to undergo in-house inspection by ‘thediamondrobot’ in order to establish the

above: ‘Merchandise’ returned to ‘thediamondrobot’ for refund are to be returned at the

expense of the buyer (that’s you), which includes all handling charges, local taxes, insurance

charges and any extra fees incurred that are in addition to the cost of Shipping: Any

‘Merchandise’ returned to ‘thediamondrobot’ must be insured by you (the buyer) against

damage or loss in transit: In the event that the ‘Merchandise’ has been opened from its seal by

the buyer, and the buyer wishes to return the said ‘Merchandise’, then the buyer must first

send the ‘Merchandise’ back to the respective gem laboratory to have it re-sealed. Once sealed

the ‘Merchandise’ may then be returned to ‘thediamondrobot’ under the above conditions

only.

Once ‘Merchandise’ has been shipped to us, it is your responsibility (the buyer) to inform us by

email to expect the shipment. ‘thediamondrobot’ is not responsible for ‘Merchandise’ that we

do not receive, or ‘Merchandise’, which is not returned in accordance with the above terms

and conditions.

All refunds will be made by PayPal only.

• Polite Reminder

As stated above “Free Shipping” offered by ‘thediamondrobot’ does not include the imposition of local duty, taxes, penalties, fines or handling fees imposed in your country by Customs or shipping companies respectively. For further information regarding the application of Customs duty and taxes, please contact your local authority directly.

We politely ask you to avoid leaving negative or neutral feedback, before giving us a

chance to resolve any problem you may have.

If, for any reason you are unhappy with your product, please contact us via the eBay “Contact Seller” form and let us know why you are unhappy. We will make every effort to rectify any issue that you have. But please do this before leaving either negative or neutral feedback. 

Whilst we are committed to resolving the issues that you may have with our product, we reserve the right to refuse a refund if negative feedback is given without advance warning or communication. Your transaction is deemed final and non-returnable if negative or neutral feedback is left without advance warning or communication.

Please contact us to see if we can ship to your location.