Our Advantages

Pre-sales service

        1. Provide free consultation to solve customer's confusion and provide free technical support.

          2. carefully study customer needs, according to the customer's actual installation situation to provide a detailed, suitable solution environment.

In-sale service

           1. Try our best to meet the reasonable needs of customers.

           2. 2. Keep close contact with customers during each business period.

           3. Co-operate with customers in a friendly manner to meet their needs with the best quality products.

After-sales service

         1. train customers how to install and use the e-bikes for free.

         2. Provide one year free warranty for common products.

         3. perfect after-sales service to help customers solve problems in the process of using.

         4. Provide regular tracking service for customers.

Shipping                                                                                                                                                                                   

        1. Depending on the location of the item, items will be shipped from CN stock or US stock within 1-3 business days. 2.

         2. In some cases, the shipping date may be delayed due to out of stock. We will notify you by email.

         3. Please leave a usable address and phone number in the shipping information. The seller is not responsible for incorrect addresses.

          4. Please indicate your personal requirements such as colour, packaging etc. when making payment.

        5. 5. We will not be responsible for any delays in the delivery process, including but not limited to customs postage checks, strikes, coercive measures etc. 

Return Policy                                                                                                                                                                                        

        1. Returned items must be unused and in the same condition and original packaging as when received.

        2. 2. Once a return is approved, it is the buyer's responsibility to return the product and pack it properly to prevent any damage during shipping.

       3. 3. If you receive an item and are not satisfied, please contact me before returning it. Then return it within 30 days for a replacement or refund. Postage will not be refunded.