Reasons to buy from us

  High quality nearly new products at low, low prices, plus five-star customer care from a friendly, reputable family firm.

Tried and trusted on Ebay for over 15 years, with genuine 100 per cent positive feedback from more than 2500+ satisfied customers.

Open 364 days a year, we pull out all the stops to offer a stand-out professional service with a truly personal touch, phone lines open 9am-9pm

Fully serviced, full parts and labour warranty-backed purchases and an unrivalled product knowledge across the industry’s leading brands.

Peace of mind is priceless – our unblemished reputation and commitment to complete customer satisfaction allows you to buy with total confidence.

Terms and Conditions

PLEASE READ THE INFORMATION BELOW. PURCHASING THIS ITEM WILL CONFIRM YOU HAVE READ AND UNDERSTOOD OUR TERMS.

VAT                                    

Items are advertised exclusive of VAT and are zero rated subject to the relevant documentation / declaration being provided upon purchase, otherwise VAT will be charged accordingly.

Payment and Delivery/Collection

Payment is required within 48 hours either by Paypal or direct to Solutions Mobility Ltd.

Payments accepted

Paypal

Credit/Debit Card

Cheque

Bank Transfer

Delivery of your item will usually be within 10 working days of funds clearing, however this cannot be guaranteed during busy periods

Delivery rates apply to mainland England and Wales only.. Please note that our delivery rates are based on insured courier costs and packaging. 

You are welcome to arrange your own courier for collection. Please provide 5 working days notice. We are only responsible for the item whilst in our possession.

Returns

Information on sizes, weights, dimensions are provided as a guide, please make sure the item suits your requirements.

The customer is responsible for the arrangement of and cost to return the item. For our full terms and conditions please ask.

Exchanges

We are happy to exchange a product that is deemed unsuitable, please contact us to discuss. Exchanges will only occur if no excessive use and no damage has occurred to the item. The customer is responsible for the cost to return the item and any other deliveries will be charged for.

Warranty

All our products come with a warranty for mechanical and electrical breakdown. Full warranty details are available prior to purchase, please ask for a copy.

Item Descriptions

Please remember you are purchasing a USED mobility item, items will show signs of previous use, but we endeavour to reduce their presence.  Descriptions are provided as accurately as possible, however, errors can occur.

User Manuals

Hard copies of user manuals are not always supplied with the item, and therefore may require you, as the customer, to source one. Wherever possible we will provide a hard copy user manual or alternatively a pdf version will be supplied.

Customer Cancellation Rights

We hope that you are happy with your purchase.

You have the right to cancel orders for goods or services placed on-line or by phone for up to 14 days after the date on which the item(s) are delivered.

In the event you wish to return the item for a refund we will accept returns in accordance with the Consumer Contracts (ICAC) Regulations 2013.

Goods must be returned in an unused condition other that what is deemed fair to assess its suitability for your needs i.e. no more than two hours use and that no damage has occurred.

Goods may be returned providing you notify us of your intent to do so within 30 days from the day after you receive the goods. This can be made via email or post. (We advise you obtain tracking)

Solutions Mobility charge £80 for return carrier collection, or the buyer can make their own return arrangements. All returns are inspected before your refund is processed. Refunds will be processed within 14 days of receipt of the returned item.

Solutions Mobility Ltd have a right to deduct an amount from the reimbursement (or charge a consumer) if the consumer has diminished the value of the goods by handling them beyond what is necessary to establish their nature, characteristics and function. The Regulations establish a test as to whether consumers have handled the goods in a way beyond what might reasonably be allowed in a shop.

 Exclusions

We cannot give refunds on special ordered items which are specific to your needs and in addition to the item purchased. If you find a special-order item is not suitable, please contact us to discuss options for part exchanging the item.

Upgrade of deliveries ie Next day deliveries will not be refunded.

These terms are applicable to no breach returns made under ICAC, this does not affect your statutory rights under the Consumer Rights Act 2015.

 Solutions Mobility Ltd is a member of the FSB and British Health Trades Association.