Images are taken at our factory to showcase actual inventory. Minor variations may occur due to lighting or other factors. Please contact us for more details on any specific guitar model.
Each guitar undergoes inspection prior to shipping to ensure proper function and condition. In the rare case any issue arises upon delivery (e.g. buzzing, defects), please notify us promptly so we can resolve it to your complete satisfaction.
We value open communication with customers. Should a problem occur or questions come up about an order, we kindly request the opportunity to address concerns before any neutral/negative review. Our aim is always resolving all issues to a customer's full satisfaction.
If an order arrives with an issue, first send a message so your sales agent can assist. Our policy is to cover all costs of replacement/refund until the customer is completely satisfied.