Customer Support
We accept PayPal. This is the most secure method to make payments for products or services online.
We deliver to mainland UK addresses only. No International Shipping.
We are able to provide next day delivery for our orders 99% of the time for orders before noon on week days. However, in some cases the delivery may be slightly delayed due to unforeseen circumstances. Feel free to contact us anytime to ask for a status update on delivery - we always get back to you as quickly as possible. If the delivery is delayed, we give you the option to cancel your order and receive full refund for the item if you prefer.
We cannot ship to the following areas: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish, Highlands, Scottish Islands, Northern Ireland. This is because our carriers do not allow shipping certain products (e.g. liquids, sprays and batteries) to these locations. In case we receive an order from the above areas, we will still attempt to deliver but cannot guarantee our usual delivery time.
We cannot combine shipping, and there is no local pickup. Additionally, our carriers do not provide shipping to certain postcodes. Please contact us if you are unsure whether your postcode is included in our shipping policy.
You can track your order by clicking the "View order details" link on the listing that you're receiving. Please allow up to 24 hours for order processing. If you have a problem tracking your order or have not received your item, please contact us before opening a request and we will reply to your query always within 24 hours - usually much quicker!
We work hard with all of our customers to ensure that they are getting an excellent shopping experience. Refunds are available for returned items. We accept returns within 30 days from the date you receive your item. If you do have a concern or want to return an item please contact us before opening a return case. Return cases negatively affect selling accounts and we will professionally handle your concerns/returns.
Communication is KEY to helping us give you the best experience. The best way to contact us is through eBay messages. We work very hard to ensure that our customers are taken care of and always reply to you within 24 hours. As an eBay selling company feedback is our bread and butter. Please contact us with any concerns or problems that you encounter before leaving negative/neutral feedback! We will do our best to turn any less than satisfactory experience into a positive one. If you are happy with our transaction please leave us positive feedback.
Thank you for visiting our ebay store!
SEE OUR FEEDBACK TO BUY WITH CONFIDENCE. EVERYTHING WE SEND OUT IS IN PLAIN PACKAGING..! For UK we accept PayPal, money orders, personal cheque, bank transfers or credit cards. Money orders, cheque or cash sent must include a reference or eBay username plus the item number, Postal orders and cash must be sent recorded delivery as we cannot take responsibility for lost money. Alternatively you are more than welcome to collect your order from our premises in cambridge and browse our shop which stocks over 1000 products. Delivery times: Please see our feedback for customer’s comments on speed of delivery. We carry a huge stock level and most courier orders placed before 4 pm are received the next day. For multiple items please click on ‘Request total from seller’ on the payment page. You will be charged the highest postage cost for 1 item then £1 for each additional item. You will not pay more than £10 delivery (ex. heavy items i.e. soils, lights etc.) Items less than 2kg in weight can be sent throughout the UK and N.Ireland at our standard postal rates by Royal Mail Items over 2kg are sent by courier where a delivery surcharge applies to: Highlands & Isle of Wight: Before 16:00 only £16 up to 20kgs in weight for post codes: AB37-38,41-45,51,56, FK19-21, IV1-28,30-37,40,54,63 KW1-3,5-14, PA21-40, PH15-26,30-41,49,50,TD, PO30-41 Scottish Offshore Islands: Two Day Only £20 up to 20kgs in weight for post codes: HS1-9, IV41-56, KA27-28, KW15-17, PA20,40-49,60-78, PH42-44, ZE1-3 Northern Ireland £25 up to 10kg in weight, £1.25 per kilo thereafter Republic of Ireland £35 up to 5 kilos in weight, £2.75 per kilo thereafter Offshore British mainland please message for a quote And if you are unsure about the weight of your order please message first for a quote
Customer Support
We accept PayPal. This is the most secure method to make payments for products or services online.
We deliver to mainland UK addresses only. No International Shipping.
We are able to provide next day delivery for our orders 99% of the time for orders before noon on week days. However, in some cases the delivery may be slightly delayed due to unforeseen circumstances. Feel free to contact us anytime to ask for a status update on delivery - we always get back to you as quickly as possible. If the delivery is delayed, we give you the option to cancel your order and receive full refund for the item if you prefer.
We cannot ship to the following areas: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish, Highlands, Scottish Islands, Northern Ireland. This is because our carriers do not allow shipping certain products (e.g. liquids, sprays and batteries) to these locations. In case we receive an order from the above areas, we will still attempt to deliver but cannot guarantee our usual delivery time.
We cannot combine shipping, and there is no local pickup. Additionally, our carriers do not provide shipping to certain postcodes. Please contact us if you are unsure whether your postcode is included in our shipping policy.
You can track your order by clicking the "View order details" link on the listing that you're receiving. Please allow up to 24 hours for order processing. If you have a problem tracking your order or have not received your item, please contact us before opening a request and we will reply to your query always within 24 hours - usually much quicker!
We work hard with all of our customers to ensure that they are getting an excellent shopping experience. Refunds are available for returned items. We accept returns within 30 days from the date you receive your item. If you do have a concern or want to return an item please contact us before opening a return case. Return cases negatively affect selling accounts and we will professionally handle your concerns/returns.
Communication is KEY to helping us give you the best experience. The best way to contact us is through eBay messages. We work very hard to ensure that our customers are taken care of and always reply to you within 24 hours. As an eBay selling company feedback is our bread and butter. Please contact us with any concerns or problems that you encounter before leaving negative/neutral feedback! We will do our best to turn any less than satisfactory experience into a positive one. If you are happy with our transaction please leave us positive feedback.
Thank you for visiting our ebay store!
SEE OUR FEEDBACK TO BUY WITH CONFIDENCE. EVERYTHING WE SEND OUT IS IN PLAIN PACKAGING..! For UK we accept PayPal, money orders, personal cheque, bank transfers or credit cards. Money orders, cheque or cash sent must include a reference or eBay username plus the item number, Postal orders and cash must be sent recorded delivery as we cannot take responsibility for lost money. Alternatively you are more than welcome to collect your order from our premises in cambridge and browse our shop which stocks over 1000 products. Delivery times: Please see our feedback for customer’s comments on speed of delivery. We carry a huge stock level and most courier orders placed before 4 pm are received the next day. For multiple items please click on ‘Request total from seller’ on the payment page. You will be charged the highest postage cost for 1 item then £1 for each additional item. You will not pay more than £10 delivery (ex. heavy items i.e. soils, lights etc.) Items less than 2kg in weight can be sent throughout the UK and N.Ireland at our standard postal rates by Royal Mail Items over 2kg are sent by courier where a delivery surcharge applies to: Highlands & Isle of Wight: Before 16:00 only £16 up to 20kgs in weight for post codes: AB37-38,41-45,51,56, FK19-21, IV1-28,30-37,40,54,63 KW1-3,5-14, PA21-40, PH15-26,30-41,49,50,TD, PO30-41 Scottish Offshore Islands: Two Day Only £20 up to 20kgs in weight for post codes: HS1-9, IV41-56, KA27-28, KW15-17, PA20,40-49,60-78, PH42-44, ZE1-3 Northern Ireland £25 up to 10kg in weight, £1.25 per kilo thereafter Republic of Ireland £35 up to 5 kilos in weight, £2.75 per kilo thereafter Offshore British mainland please message for a quote And if you are unsure about the weight of your order please message first for a quote