Alpine Grey Matt Tile 300×600/ 600×600/ 600×1200 (Code:02739)

RETURNS + CANCELLATIONS  Other than reasons noted in our terms and as required by law, we do not accept returns of any goods. Cancellations of an order will result in the forfeit of any deposits or prepayments made. At our absolute discretion, we may provide credit for the return of undamaged stock if all the following are adhered to - Minimum return 3 boxes (anything under this quantity will not be considered) - Returned within 30 days of delivery / collection - Original invoice number provided and explanation of return - In original packaging, in saleable condition and undamaged boxes - Current batch and current stock in full unopened boxes - Restocking fees apply of 30% based on the original price paid - Goods are returned to our nominated facility at your expense - We will not accept damaged goods, custom or special orders, goods that have been installed and altered or on sale or discounted or loose pieces not in original packaging. – Clearance item is not refundable.

COLLECTION OF GOODS + STORAGE  You must collect goods from the address we specify, at the time specified by us. Storage fees will apply of goods are not collected within 4 weeks of us notifying that your goods are available. Storage fees of $30 per pallet per week will be charged from the end of the 4 week period. Dates given for availability are approximates only. Failure of goods not to arrive at the estimated arrival time does not entitle any claim to compensation or cancellation of order.

DELIVERY  Delivery, insurance and associated costs are not included in the price and can be priced separately. All deliveries will be kerbside unless other arrangements have been made with your consultant. Goods will be left at the spot deemed the most safe and secure. Your preferred drop zone cannot always be guaranteed. Goods in no instance will be taken inside a house or apartment or commercial building. We are not liable for any failure / delay to deliver goods to site. We are not liable for any damage to property caused upon entering the delivery point to deliver goods. If you organise your own freight/ carrier you do so at your own risk. We will not be liable for any breakages. You must notify us within 24 hours of delivery or collection of any damaged or incorrectly supplied goods. You will have deemed to accept goods, if you fail to notify us within 24 hours of damaged or incorrectly supplied goods and lay or install the goods.

BREAKAGES/DAMAGES  Chipped or broken tiles can occur within an order or during transit. We require photos of damaged materials within 24 hours to process a claim. Certain chips or breakages may be deemed useable and in this instance a refund or swap would not be issued. We recommend to allow additional tiles for tiling wastage and breakages when ordering.