Customer Support
We offer FREE shipping for all domestic orders (within the US).
We do NOT ship to Alaska/Hawaii, APO/FPO, or US Protectorates.
********INTERNATIONAL ORDERS********
We ship globally through eBay International Shipping Program. The item is shipped to a logistic center in the US and from there, it will be shipped to the rest of the world.
All of our electronic products are designed and rated for use in the United States using 120 volt current. Please make sure it will work in your country before placing your order; otherwise, returns will not be accepted.
We offer 30 day money back guarantee. If you are not satisfied with your purchase, you can return the product for a full refund within 30 days from purchase.
Any product you return must be in the same condition you received and in the original packaging. Please use a reputable shipping carrier and a trackable shipping method.
Please note that buyers are responsible for return postage unless the product has defects or is not as described. In such cases (defects or item not as described), a prepaid return shipping label will be provided. Please do not buy a return label through eBay as it will not be reimbursed.
Immediate payment is required for all orders.
Customer satisfaction is very important to us. If you have any problem with your order, please contact us and we will do our best to resolve the issue.
If you are happy with your purchase, it would be greatly appreciated if you could leave us a positive feedback.
If you have any questions, please contact us through eBay message. We will respond within 24 hours.
Thank you for visiting our ebay store!
Ember Coffee Mug with Longer Lasting Battery: Our updated smart coffee mug's extended battery life keeps your drink at your preferred temperature (between 120°F - 145°F) for up to 80 minutes on a full charge or all day on its redesigned charging coaster Smart With or Without App: Pair this temperature control mug with the Ember app to set the temperature, customize presets and more; Our self-heating coffee mug is also functional without the app and remembers your last-used temperature (135°F out of box) Auto Sleep: Our heated coffee mug intelligently senses when to turn on and off; The mug enters sleep mode when empty or after 2 hours of inactivity; Ember wakes up when it senses movement or liquid Hand Wash Only: An updated scratch-resistant coating is safe to hand wash; Ember Mug 2 is IPX7 rated and fully submersible up to 1 meter deep Perfect Gift for a Life Well Sipped: Whether self-gifted or given to another, there's no better way to share warmth than a favorite drink at just the right temperature every time
Customer Support
We offer FREE shipping for all domestic orders (within the US).
**INTERNATIONAL ORDERS**
We ship globally through eBay Global Shipping Program (GSP). The item is shipped to a logistic center in Kentucky and from there, it will be shipped to the rest of the world.
Please check the specifications of the product such as voltage to make sure it will work in your country; otherwise, returns will not be accepted.
We offer 30 day money back guarantee. If you are not satisfied with your purchase, you can return the product for a full refund within 30 days from purchase.
Any product you return must be in the same condition you received and in the original packaging. Please use a reputable shipping carrier and a trackable shipping method.
Please note that buyers are responsible for return postage unless the product has defects or is not as described. In such cases (defects or item not as described), a prepaid return shipping label will be provided. Please do not buy a return label through eBay as it will not be reimbursed.
Immediate payment is required for all orders.
Customer satisfaction is very important to us. If you have any problem with your order, please contact us and we will do our best to resolve the issue.
If you are happy with your purchase, it would be greatly appreciated if you could leave us a positive feedback.
If you have any questions, please contact us through eBay message. We will respond within 24 hours.
Thank you for visiting our ebay store!
Ember Coffee Mug with Longer Lasting Battery: Our updated smart coffee mug's extended battery life keeps your drink at your preferred temperature (between 120°F - 145°F) for up to 80 minutes on a full charge or all day on its redesigned charging coaster Smart With or Without App: Pair this temperature control mug with the Ember app to set the temperature, customize presets and more; Our self-heating coffee mug is also functional without the app and remembers your last-used temperature (135°F out of box) Auto Sleep: Our heated coffee mug intelligently senses when to turn on and off; The mug enters sleep mode when empty or after 2 hours of inactivity; Ember wakes up when it senses movement or liquid Hand Wash Only: An updated scratch-resistant coating is safe to hand wash; Ember Mug 2 is IPX7 rated and fully submersible up to 1 meter deep Perfect Gift for a Life Well Sipped: Whether self-gifted or given to another, there's no better way to share warmth than a favorite drink at just the right temperature every time