International Rates and Conditions

Please contact us for EMS rates

• Most of the items will be shipped within 1 business day from the date we receive the cleared payment, but we reserve the right to ship within 3 business days.
• If you need your item shipped on the same day, please contact us prior to making a purchase. We most likely would be able to ship on the same day if your payment is received before 4 pm Eastern Time.
• In such cases, we offer buyers the option of a full refund or to wait until operations normalize.
• The buyer is responsible for paying customs fees, duties, import taxes, and related charges. Please contact your local customs office for the breakdown of the customs fees. Each country has a different custom fee structure.
• We do not take responsibility for delays caused by customs holds or clearance. It is very unusual for customs to hold the package for an extended period of time, but it can happen.
• The tracking number and signature confirmation are included in all shipments.

Payment

We can only accept payments via eBay checkout. Once payment is made we can only ship to the address shown on the checkout page without any changes or modifications to that address. For all payment-related questions please contact eBay customer support. 

Sales Tax

eBay is charging sales tax for most of the United States, and new states can be added at any time. I am no longer collecting NY sales tax, and I have no control over eBay sales charges. I can not remove the sales tax from the invoice. International customers might have to pay local taxes that can be seen during the checkout. For all Sales Tax related questions please contact eBay customer support. 

United States Returns

 International Returns

We can only accept returns if the item is grossly not as described. 

Return Rules and Exceptions: Before sending an item back to us, you must contact us through the eBay messaging system. All watches must be shipped to us in the exact same condition as it was received. It might not be altered in any way, the bracelet must not be adjusted, and the strap must not be cut. You cannot take out any links, or open the back case of the watch. It must be sent back with all the accessories, boxes, papers, etc. If returning a brand new watch, it must be untouched. If the watch has a leather or rubber bracelet, you must not try it on. Once you try it on, the strap might show signs of wear. If the new watch has protective plastic on the watch case and or bracelet/strap/buckle it must not be removed. In another word, the watch must be in exactly the brand new condition as it was sent to you. If returning a used watch that has been worn, the watch will most likely have scratches on the case and/or bracelet. This rule does not apply if you received a watch that was already scratched. Luxury Horology is not responsible for Customs fees for returned items. We will not refund those fees.