eBay

Contact Us

Can't find the answer you're looking for?...here's how to get hold of a real live person or contact us in a number of different ways:




Business Hours: 
8am to 5pm MST Monday to Friday




Message us through eBay. We usually reply within an hour during the hours of 8am and 5pm MST.




Call us! - If you are not able to get through immediately, please leave us a message. We usually reply within an hour during normal business hours.




Visit our website.

Warning: California

WARNING This product may contain chemicals known to the State of California to cause cancer, and birth defects or other reproductive harm.

Payment

PayPal payments must be from a verified PayPal account.




If your payment is not from a verified PayPal account we have the right to void and cancel your order.




In the case, the incorrect address is entered during checkout we can make edits to the address. Please contact us immediately. The customer is liable for charges incurred if a shipment must be redirected after it has been picked up by the shipping company.




If you don't have a PayPal account, please contact us and we can process Visa, Mastercard, American Express, or Discover over the phone.




Or check out our site MagnumTruckGear.com, which is set up to securely accept your credit card order.




All ORDERS MUST BE PAID IN FULL BEFORE SHIPPED. NO EXCEPTIONS.

Shipping

Free shipping listings are for the Continental USA only.

International shipments are subject to additional shipping charges.

The processing times are listed in each individual listing. We will notify you asap of any delays.

Domestic shipping is estimated between 4 and 10 business days.

We do not ship on Weekends or National Holidays. Please allow additional business days for order processing and shipping.

We cannot combine shipping of any of our items at this time. Separate tracking #'s will be provided for each package you are to receive.

We will post the tracking number and carrier directly on eBay and you will receive a notification from eBay. If you have not received the tracking number by the 4th business day, please be sure to check your spam filter before contacting us. The customer is responsible for being home or arranging delivery.

If there is any damage to the item during shipment please try to report the item to the shipper as being received damaged and deny shipment. If you receive the item damaged and are not able to inform the shipping company before they leave please contact us immediately so we may file a claim.

WE DO NOT SHIP TO P.O. BOXES or APO/FPO addresses. If a P.O. Box or APO/FPO address is your default eBay address your shipment might will be delayed until we receive a confirmed residential or business address.

International Customers: We will declare the full value of the item. We will not declare as a gift. The customer is responsible for all custom fees and charges. Magnum Truck Gear does take responsibility for charges caused by importing the product into the customers country.

Returns

Our return policy is straight forward and customer friendly. You can feel confident shopping with us. We will take any item back within 30 days of purchase as long as it is within the constraints of the manufacturer's warranty return policy (which we are obligated to honor) and the following conditions are met:




The item must be in original, unused condition and must be returned in the original packaging.




We are unable to accept any item that has been installed and/or damaged. In addition, we cannot accept return items that are not in the original packaging. These are constraints set by product manufacturers and we are obligated to honor their policies on returns. Items returned in poor condition or having parts missing will not be credited. The item return label must have an RMA# supplied by us or the return will not be accepted.




Unless Magnum Truck Gear is at fault, the customer is responsible for paying return shipping costs.




FOR RETURNS: The cost of shipping the item to the customer will be charged on items returned without an exchange.




FOR EXCHANGES: The customer will be responsible for the return shipping costs of the original item(s) and the replacement shipping costs of the replacement item(s). The replacement item(s) will not be shipped until the returned item reaches the warehouse.




OUR FULL RETURN POLICY IS AVAILABLE ON OUR STORE FRONT.