How To Book & Send In Your Device:
Please purchase the repair service you require
On completed payment, you will receive our postal instructions.
Note: The postage for sending the device will be paid by you and the cost for sending back to you will be paid by us.
Please act upon these instructions in full
Once we receive your device, we will get started on the repair process
Receiving Your Device:
Your device is identified and labelled
Your device is then booked into our system where we keep a record of your name, the model of your device, serial number and the repair(s) carried out
The Repair Process:
We will examine and diagnose your device before repair, to ensure the correct repair is carried out to for the specified fault(s)
If the repair is related to something which costs us more we will let you know and ask for the increased payment difference, otherwise we will refund the fees deducting our inspection charges of £10 and post your device back to you.
If you approve the request
The repair is carried out within a specific time frame
The device will undergo testing to ensure the repair was successful
Returning Your Device:
We will disinfect your device and package it, ready for dispatch
Your device will be shipped using Tracked48 delivery via Royal Mail
If another delivery method was selected on checkout, then we shall dispatch your device via your selected delivery method.
When you receive your device and are satisfied with the repair, please kindly leave us some positive feedback
Please Note:
If for any reason your device cannot be repaired, or you cancel the repair once received, a fixed £10 diagnostic fee is applied - by purchasing this service, you agree to this
Royal Mail’s Tracked24 and Tracked48 services will insure your device(s) up to £100
Royal Mail’s Special Delivery service will insure your device(s) from £500 - £2500.
We do not hold responsibility for any liquid induced faults
We are closed on Sunday’s and all public holidays
FAQs:
The stated starting price covers the repair and return shipping via Royal Mail’s Tracked48 service
We aim to have all repairs done and dispatched the same day as received where possible. During busy periods some devices can take 1-2 days to repair and dispatch
Our repairs carry a three month warranty period, which does not cover any physical or liquid damage or any tampering of the device post repair
We have over 10 years experience in repairs of phones and tablets.
About us:
Established in London in 2014, Withtek Ltd has built its reputation as a leading provider of comprehensive repair solutions for Apple, Microsoft, and Samsung devices. Guided by our mandate to offer the best possible customer service, we have served over 20,000 satisfied customers across the UK. Our services span from mail-in repairs, walk-in services at our London store, to a convenient London-wide pick-up and drop-off service by our dedicated courier. Our adept team tackles everything from screen replacements for iPads, iPhones, Apple Watches, Microsoft Surfaces, Macbooks, and Samsung devices, to intricate software troubleshooting and hardware upgrades. Our expert technician is Apple certified.