We will work hard to ensure you are 100% Satisfied with your purchase. On all Quality Macs items we sell, we will gladly accept a return, repair, or exchange request within 30 days of delivery. You will be treated with fast, honest, and high-quality customer service every step of the way.  Please check the item details to verify item the return policy before purchasing. Please see full terms below.

To place a return, exchange, or repair within the 30 day warranty period, please send a request for help to us through eBay messages, or send an email directly to our customer service team. Please include the reason for return and a member of our team will respond within 2 business days. 

Customers must comply with the following return instructions:

- Contact with Quality Macs support must be made BEFORE the 30-day warranty expires.

- Device must be packaged the same way as it was initially received and in accordance with proper shipping guidelines. 

- Return shipments that are Change of Mind or that are shipped outside of Fed-Ex Ground Services must be fully insured for the original purchase price, or the customer will be at risk of loss in the event of damage or loss. Insurance is only provided on prepaid return Labels from Quality Macs.

- All original items, accessories, manuals etc. that were included upon initial delivery must be returned in the same condition as they were received. 

- Must disable file vault, disk encryption, find my device, and/or Admin Passwords before returning. 

- Repair coverage is limited to parts and labor only and DOES NOT cover software issues. 

Our warranty and return policy are void under the following circumstances:

- If the returned item has any signs of physical damage, mishandling, or liquid/spill damage.

- If a return request is not approved by the Quality Macs Support Team.

- If the returned item is not in exactly the same condition as was initially delivered to the customer. Deductions to refunded amount may be incurred for dents, scratches, chips, bent corners etc. 

- If the returned item has been serviced by a 3rd party, the device has been opened, or the internal components/hardware show signs of tampering.

- If the returned item shows any signs of liquid damage. Liquid damaged items are ineligible for return, exchange, or repair.

*Please refer to item details to confirm standard warranty terms and review extended warranty options available on eBay at time of purchase.

Quality Macs stand behind every single item we sell with our 100% Satisfaction Guarantee and 30 day Hassle Free Returns Policy (see the return policy tab for full details), the best extended warranty options (check item details for included warranty information and extended warranty options), and the fast, friendly customer service you've come to expect. 

All items are securely shipped by our experts in several layers of packaging to ensure safe delivery via FedEx. Trust in our 20+ years of safely shipping the highest quality apple products from coast to coast: Quality Macs make sure to protect our products  during shipping with careful packaging and safe, secure delivery.

Signature Confirmation is required on all items over $500. We can only ship to the address included at time of purchase. 

- Sorry, NO INTERNATIONAL SHIPPING. Orders placed before 9:30 AM PST will ship same day (Monday - Friday). All other orders will be shipped within 1 business day (M-F). Orders shipped on a holiday or weekend will be shipped the following business day.

- All orders are subject to added verification which may delay shipping. Quality Macs reserves the right to cancel any orders that do not pass our fraud verification measures.

- Packages may not be redirected to a different delivery address, and Hold At Location is disabled for added security.  

By visiting our site and / or purchasing something from Quality Macs eBay store, you agree to be bound by the eBay terms and conditions, which are available by clicking the Terms link on the bottom of every eBay page.  For the past 20+ years the team at Quality Macs has enjoyed brining the best quality Apple devices to the eBay community and we look forward to serving you for years to come with all your Apple needs.