Quality assurance
We have a professional QC team to ensure high quality products and correct packaging for each shipment. We're confident that our instruments have accurate timbres, captivating sounds, smooth play and great looks. Besides, we are a guitar manufacturer in China, we have our guitar factory and guitar technicians, each guitar will be inspected and tested before shipment, so we will provide you guitars with good quality and low price, I trust you Will get a satisfactory guitar from me.
Special attention
All products in the store will be shipped from China.
Shipping
Goods shipped from the US generally arrive in 1-10 days. We shipped by USPS and China Post. We will provide a tracking number to you and you can monitor the shipping progress in the website conveniently.
USA delivery time: usually 1-4 weeks (excluding customs, the time may be delayed).
Noted
Since our products are manufactured in batches, there may be slight differences in the products and pictures that buyers receive. All in kind shall prevail.
Paking
We use the carton which is designed for the International transport to package the products you ordered. And we can guarantee the items will not be damaged in the way of transportation.
Custon Duty
Our price does not include the customs duties. But do not worry, we can provide an invoice with a very low value, you can pay little or no customs duties. You have to consult your local customs about the customs duties before you purchase the product. If you do not want to pay the customs duties and send the guitar back to us, you will need to pay $100USD in shipping costs.
About Feedback
As a seller, we appreciate your positive feedback.Your good feedback is the motivation to force us to go forward. We have been working hard on that always. We only hope to bring you not only a good guitar, but also a good mood and feeling. But there are a lot of things that we can't completely control, such as production, transportation etc, It is inevitable to make mistakes on that. If causes you inconvenience, please understand and contact
us, Please don't give us bad feedback before the problem is solved. and we will try our best to properly help you deal with it.
Return Policy
What should I do if there is a problem? If your order has a problem, you first have to send a message to your sales engineer. Anyway, he or she will take care of you. Our unique policy is that we will solve all the costs of all costs and let you be satisfied. What should I do if I receive a defective product?
When you receive the product damage or defective product, send us the photo to verify, then we will provide you with a full refund, please return them within 3 days, and keep the same state when we send it, After we receive the project, we will provide you with a full refund or reissue.
How to return the item? If the product you receive is not up to your expectation, I am sorry, the project must return to the state of receiving it, including all accessories, files, and packaging materials. Please use a traceable delivery method, such as federal express or UPS or USPS We recommend that you buy your own transport label and assure your package when you send us back. Sometimes things will be damaged during the way.
If this happens, we hope that you will be protected. （If you buy a finished product such as guitar, there is no quality problem after you receive the product, we will not pay the return shipping. If you want to replace it, we can send you new, if it is due to the quality of accessories, we can send your parts for free. ）
Thank you very much for your coming our store, wish you have a good shopping！