eBay

About Us

Welcome to our eBay outlet, we are a Scottish company focusing on homeware, kitchen appliances, kitchen accessories, bathroom accessories, DIY tools and materials, seasonal, toys, christmas, celebration and occcasions. We pride ourselves on selling quality goods at affoardable prices. We are committed to provide outstanding customer care which we achieve with the quality of our products and our dedicated customer service team who are always happy to assist in any way they can.

Payment

We Accept Visa Card, Visa Debit Card, Master Card, Maestro Card Bank Deposit Through PayPal. Enjoy PayPal Buyer Protection on eligible purchases when you pay with PayPal.

Shipping

We take great care packaging every order to ensure each item arrives safely. We try our very best to reduce the amount of unnecessary packaging to help save the environment.

Once your order has been processed, and we have received cleared payment, your item will be dispatched within one working days (Excluding Weekends & Bank Holidays). All items are shipped from our warehouse located in the UK. Orders will be despatched Via Royal Mail or Courier. Both are standard delivery and take between 2 to 4 working days.

We offer FREE Delivery to UK Mainland postcodes otherwise stated. We also offer International delivery to parts of Europe through eBay International Programme(additional charges apply) for full details and locations included please see individual product postage & packaging section for prices.

Terms

1. PRICING
All prices are quoted in Pounds sterling & include VAT.

2. PAYMENT
Payments must be made in Pounds sterling only, unless otherwise specified, by one of the following payment methods:
Major credit cards as listed: MasterCard, Visa, Switch, Solo, Visa Delta.
We collect payment safely and securely via PayPal.

3. TRANSFER OF RISK
The risk in the goods shall fully pass to the Customer once the goods have been delivered by our nominated transport provider.

4. SHIPPING:
All products are dispatched from our warehousing facilities. Unless requested by the Customer, all products must be signed for at the time delivery is made. The Customer must request any alternative delivery method at the time of the ordering and goods will be dispatched at the Customers own risk.

5. SHIPPING CHARGES:
All the products contained on our store are delivered to the vast majority of the U.K. mainland. For deliveries to Northern Ireland, Southern Ireland and the Scottish Isles & Highlands additional carriage charges may be applicable if item weight is over 2kg. Please call us to confirm these charges prior to ordering.

6. DELIVERY DATE:
Winsome Direct aim to deliver all goods within 3-5 working days from processing of payment. Dispatch normally takes place on the next day as payment is processed. Any orders that will exceed 28 days to fulfil, the Customer will be notified in writing and will be offered the option of order cancellation and a refund of payment. Any products not available at the time of ordering will be dispatched to the Customer as soon as is possible. Winsome Direct cannot be held responsible for delays in the delivery caused by Royal Mail or other courier service provider.

7. ACCEPTANCE
The Customer shall inspect the goods within a reasonable time period after delivery, and shall be deemed to have accepted the goods, unless, within a reasonable time period after their delivery the Customer notifies Winsome Direct that the goods are rejected. If no notification of rejection is received, Winsome Direct will consider the products being as described, of satisfactory quality and fit for purpose and therefore reserve the right not to accept any rejection of goods at a later date.

8. RETURNS PROCEDURE
If the goods are rejected within the time scale as defined above, the Customer shall comply with the Winsome Direct returns procedure as defined below. Winsome Direct will not accept any returned goods should the returns procedure not be followed.
The Customer must contact Winsome Direct by either telephone or by eBay messaging service to obtain a returns authorisation code. A returns code will be issued and must be referred to in all correspondence. This number must also be clearly marked on any returned packages. The customer is responsible for returning the goods within 30 days of receiving the item.
In cases where the faulty or damaged goods are rejected within a reasonable time, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to the location specified by Winsome Direct before the refund or replacement can be issued. Refunds are made within 7-10 days of cancellation.

9. CANCELLATIONS
Cancellations are only accepted if the Customer complies with the Winsome Direct cancellation procedure and before any goods have been dispatched. If the order has been dispatched prior to the cancellation, the returns procedure as defined above will apply. If the procedure is not followed, the order will be considered valid and the Customer will remain liable for the full payment.
Cancellations can be made either by telephone or by e-mail directly with Winsome Direct. Please remember, order dispatch normally takes place the next day as payment is processed.
Cancellations and returns requests made after a product has been delivered and is deemed fit for purpose need to be authorised by Winsome Direct and given an appropriate returns number. The cost and risk of returning these goods is solely the customers. A credit will only be made once the returned goods have been inspected and deemed fit for resale.

10. LAW
These terms and conditions are governed and shall be interpreted in accordance with U.K. Law.

Returns

We all know, mistakes can happen If you have a problem with your order please contact us and we'll be happy to help. If there is anything at all that you are not fully satisfied with, please contact our dedicated customer services team.

Please Note: If you have received the wrong product, it must be in a fully resalable condition, complete with all parts and in the original packaging for a replacement item or refund of payment.

Stainless Steel Deep Stock Soup Pot Saucepan Cooking Pan Stew Catering Set Large

About Us

Payment

Shipping

Terms

Returns