- All items are brand new (unopened and unused) and are carefully packed in order to avoid damage in transit. Some items may be flat packed in order to reduce postage costs.

- All orders are dispatched within 1 working day, between Monday and Friday. Orders made on Friday and the weekend will be dispatched the coming Monday.

- We offer two postage options for UK customers: Second Class Standard and Special Delivery. The postage option for overseas customers buying directly from our shop is International Tracked (the tracking number provided by Royal Mail will allow you to stay up to date with the status of your package and will minimise the chance of your item being misplaced in transit).
- Aerosol and wax-based items cannot be posted to buyers outside of the UK as per Royal Mail's policy. This is why we do not offer international postage options on such items.

- If you wish to purchase multiple quantities of an item, please contact us for a postage quote. If you are charged more than the amount quoted we will calculate the excess and refund it upon dispatch.

- If you are in any way unhappy or dissatisfied with any item you purchase from us, we will be more than happy to offer you a refund/replacement if you contact us within 30 days of purchase.

- You must contact us before leaving feedback.

- Please feel free to contact us if you have any queries.

- We aim to answer all messages within 24-48 hours of receiving them.