Unwanted Goods
If you change your mind about your purchase you may return it to us unopened and in a sellable condition at your own expense (return postage & the original cost of postage will not be refunded) within 14 days of receipt for a full refund; after 14 days we do not accept returns.
We do not accept returns for non-faulty unwanted items in any circumstance if they have been opened/unsealed.
If goods are not sent back to us by recorded delivery and/or in case the goods are lost or not received, AtoZ Autostyling cannot be held responsible for any loss sustained.
Delayed Post
Please read carefully before buying:
In the unfortunate event that your order does not arrive, we provide a straightforward lost parcel claim system that allows you to request a full refund and enables us to claim back for the loss. We are regulated by Royal Mail's terms & conditions and they require a waiting time of 15 WORKING DAYS for the UK, 28 WORKING DAYS for the EU or 40 WORKING DAYS for the rest of the world before you can make a lost parcel claim.
We understand the frustration that a delayed or lost item can cause but unfortunately we cannot take any action until this time has passed.
In order to get a fast refund we will require you to complete our Lost Parcel Claim Form, sign it and send to us via email, fax or by post. To raise a claim please contact us after the above time frame has passed and we will get in contact with you.
Processing Time
We aim to process returns within 24 hours of receipt when possible. Unfortunately during busy periods such as Christmas this can take longer. Please allow up to 14 days for your return to be processed. You will be automatically notified via eBay messages when your return has been processed. |