Escaping Outdoors Australia has been selling to Ebay customers since 2004 and pride ourselves on being a TOP RATED EBAY SELLER with excellent feedback history, and boast a 0% defect rate.

What customers say about Escaping Outdoors Australia

Super fast delivery and excellent communication from this seller, the best I’ve ever experienced.

Buyer: dazza7111 (723)

Fast delivery to our farm door, good price, excellent unit, will buy again

Buyer: stephen_hatton1959 (222)

Looking great. Working as your website describes

Buyer: graemlor_0 (452)

Great seller and communicator. Thanks for the extra parts...

Buyer: tropotek (1087)

Excellent quality much better than I expected A+ store

Buyer: 12goboating (772)

Very quick delivery. Good priced annex for old style caravan. Thanks

Buyer: pa_63779877 (11)

Easy purchase, fast delivery, better than my previous pump, much quieter.

Buyer: trsle14 (12)

Delivery sooooo fast product perfect awesome seller

Buyer: au_lumb (315)

Great awning, packed well, prompt delivery, great service, highly recommended.

Buyer: grunt7460 (1951)

High quality HEAVY duty tarp! Avoid Fraud and buy here. Fast delivery as well

Buyer: richardjmahony (456)

Genuine quality 100% Fast post 100% Professional service 100% 5 STARS AAA

Buyer: stonetroll (334)

Escaping Outdoors accepts payment via Paypal or Credit/Debit Cards (Visa or Mastercard) via the Checkout process.

To ensure a smooth transaction please follow the Ebay prompts when paying. If you are new to Ebay and require help in any way please don’t hesitate to contact our Customer Service Team. We are happy to assist you through the process.

After payment is cleared your order will be dispatched on the same day if ordered before 2pm and always within one business day from our Australian warehouse. Most parcels will arrive within 3 days, however please allow 5-8 business days. Your item will be sent via Australia Post or via a courier depending on its size and weight. (Australia Post does not accept items over 22kg).

Deliveries are Monday to Friday. Where goods are sent through Australia Post the buyer may receive the parcel by Australia Post delivery driver or may receive a card in their letterbox letting them know their item is available for collection from their local post office. A signature is required when the item is collected.

Tracking your parcel

All orders are uploaded with your tracking number so you can view the progress of your delivery.

A re-delivery fee will be charged to buyers for items that are undeliverable and/or returned due to incorrect delivery address or unsuccessful delivery.

When ordering large items be aware Post Office boxes will not receive items heavier than 22kg or longer than 1 metre.

It is the full responsibility of buyers to provide us with the correct delivery address and mobile phone number on the check-out page before payment. If you need to change the address or contact number please send us a message letting us know immediately so this can be rectified prior to us sending.

If you live in a remote area, we are unable to guarantee door to door delivery for every customer. There are occasions where you may need to pick up from your nearest freight depot or post office.

We cheerfully refund your money in full or exchange the item if you are not completely satisfied with your purchase and return the item in unused condition in the original packaging to us within 30 days of receipt.

Prior to returning any item, please contact our Customer Service Department  so we may assist you with the return process. Together we will be able to sort things out!

Returns are accepted in line with our warranty conditions.

Escaping Outdoors Australia may request photos of the item or your set-up if it is a pump, to assist in the return process. When a return is authorised it is the responsibility of the buyer to ensure the product is packaged securely to prevent any damage during the return process.

Once your item is received our returns department should take no longer than 2 business days from the date the item is received to provide an outcome. Times may vary if the warranty is through an outside source.

Escaping Outdoors Australia is a proud Australian business operating since 2004 selling on a variety of Australian and New Zealand market places. Our offices and warehouse are situated at Tweed Heads on the southern end of the Gold Coast.

Escaping Outdoors import our own range of pumps and leisure products together with retailing a wide range of high quality, durable products which are all backed with a no fuss, fair dinkum Australian warranty.

Our team can provide you with technical advice, guidance and essential information so you can compare pumps and pump products quickly and easily with a personalised service from selection to set-up. Not all of our wide range of products are available on our Ebay store. Contact us with your query as we may be able to assist.

Our Canvas Awnings, PVC tarps and Canvas tarps are produced to our own designs and exact specifications with a quality and expectation to meet the challenges of our Australian climate.

Escaping Outdoors Australia protects the privacy of the personal information you provide us to complete your order and we comply fully with the Australian Privacy Principles (2014).

You can shop with confidence your product will depart our warehouse promptly on either the same day or within one business day with a tracking number provided so you can follow the progress of your order from day one.

Now that's an Ebay store you can trust!

If you have any questions or need technical help please don't hesitate to reach out to us. Our team will reply promptly to your queries. We are here to help – our success is built on your satisfaction!