Guarantee Cellular is an electronics company that was founded in 1996. We pride ourselves in providing our customers with low, competitive prices for quality original name brand products. All of our items are in stock and ready for shipment by the next business day. We hope that you enjoy our products as much as we enjoy offering them to you. If you have any questions or comments, please don't hesitate to contact our courteous, knowledgeable and professional customer service staff.

Guarantee Cellular accepts payment via PayPal only.

Guarantee Cellular ships to all states within the USA, its territories and military bases. All orders are processed on the next business day (excluding major and/or religious holidays). A tracking number will be emailed to you once your item(s) have shipped. You are responsible for all customs and VAT charges.

Guarantee Cellular will ship to PO BOXES through USPS.

Expedited shipping orders such as UPS Next Day Air or UPS Second Day Air must contain a valid physical home or business address. If ordered to a PO box or to any address that UPS will not deliver to, your order will ship with an alternate carrier, and you will be refunded the shipping fee and receive your order without expedited shipping. 

Items purchased at Guarantee Cellular may be returned within 30 days of delivery date for a full refund. Items must be returned in the same condition as arrived, including original packaging along with any accessories included in order.

Guarantee Cellular will credit the cost of the merchandise according to your method of payment. Guarantee Cellular will not issue a refund if this return policy is not strictly adhered to. Returns and exchanges are accepted only for items purchased from Guarantee Cellular in accordance with the conditions stated above.

For Canada or other international returns, the shipping costs as well as the import duties and fees required for return shipping will not be refunded. International orders are subject to the conditions as stated above.

Warranty Claims

Warranty claims are subject to the discretion of the original product manufacturer. Guarantee Cellular is not responsible for any consequential damages or any labor, material, freight or expense required to replace or repair the product.

Shipping Damages

If an item arrives damaged, save the shipping carton and notify Guarantee Cellular immediately. Please do not return damaged or broken merchandise to us unless we instruct you to do so. This is necessary to keep your right to file a claim. All claims for damaged goods must be made with the carrier within 7 days of the delivery date. Guarantee Cellular is not liable for any special, incidental, or consequential damages.

ou Q: What are APN settings?

A: An Access Point Name (APN) is a gateway between a GSM, GPRS, 3G or 4G mobile network and another computer network, frequently the public Internet. A mobile device making a data connection must be configured with an APN to present to the carrier. The carrier will then examine this identifier to determine what type of network connection should be created, for example: which IP addresses should be assigned to the wireless device, which security methods should be used, and how or if, it should be connected to some private customer network. More specifically, the APN identifies the packet data network (PDN) that a mobile data user wants to communicate with. In addition to identifying a PDN, an APN may also be used to define the type of service, (e.g. connection to Wireless Application Protocol (WAP) server, Multimedia Messaging Service (MMS) that is provided by the PDN. APN is used in 3GPP data access networks, e.g. General Packet Radio Service (GPRS), evolved packet core (EPC).

Q: What is a GSM Unlocked device?

A: A GSM unlocked device can be unlocked to work with any (GSM) carrier, but the device may still display the original branding and may not support features of the new carrier. Besides the locking, devices may also have firmware installed on them which is specific to the network provider. Most devices can be unbranded by reflashing a different firmware version, a procedure recommended for advanced users only.

Q: What is a Factory Unlocked device?

A: An unlocked device is one that is not tied to a certain carrier, it will work with any GSM or CDMA service provider.

Q: What is a Locked device?

A: A locked device is tied to one specific carrier and therefore can't be used with other wireless network providers.

Q: Which firmware version will this device come with?

A: Due to a high volume of sales, we are unable to provide the firmware version of the actual device you may receive. However, you will be able to update the device's firmware at any time to the latest version.