All of our items include free delivery. Free delivery will usually take three to five days to arrive - in the unlikely circumstance that you do not receive your item within a week, please contact us so we can ask the courier to find out what has happened. We only use Royal Mail, My Hermes and Parcelforce to ship our goods; tracking numbers are available on request for all items over 250g. You may also collect your items from our Birmingham warehouse if you wish.
We also offer a next working day delivery option for a flat rate of £3.95 via Parcelforce 24. All orders that we receive before 2pm will be dispatched on the same day. Please note that Parcelforce require a signature for all deliveries - if you are not home when they deliver, they may take your parcel to your local Post Office for you to collect, or you can request for it to be left with a neighbour. For other premium-rate delivery options, including pre-9am and Saturday delivery, please call us direct on 0121 773 2450.
PLEASE NOTE: Unfortunately, we are charged more by Parcelforce for next day delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, the Isle of Wight, and the Scottish Highlands and Islands (including the following postcode zones: HS, IV, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE). If you live in one of these areas, please be aware that next day shipping will be more expensive.
We can ship our products to most locations in Europe via Parcelforce and the GLS network.
We are proud of our extremely positive feedback history. If you have any problems with your order, before, during or after purchase, or you require technical advice, please do not hesitate to get in touch and we will do all we can to assist you.