What does delivery cost?
Please refer to the shipping price at the top of this listing, shipping fees vary across the board on all our items. The prices are for our standard delivery service which is within 1-2 working days.
Deliveries are usually made between 9am - 4pm Monday- Friday. No time can be specified and a signature is required on receipt. Goods can be left on your property without a signature; however this is at your own risk.
This price does not include Saturday delivery - if you require Saturday delivery please call us and we can quote you for the additional cost.
Orders taken by 3pm on any working day can usually be dispatched the same day for the next working day delivery at no extra cost.
Certain postcodes incur a surcharge - Scottish Highlands and Islands (FK17-99, KW1-17, G63, G82-onwards, IV1-28, IV33-39, PA21-33, AB, PA35-40, PH1-onwards), The Isle of Wight, Isle of Man, Channel Islands and Northern Ireland, SA, TR, PL, PO, TQ, EX, E and EC. If your postcode falls within a surcharge area you will have to contact us for shipping costs.
Please note: We are unable to ship certain items to Off shore Islands due to their size and fragility.
Surcharge areas are decided by the courier companies, not JLS Ltd.
When will my order be delivered?
95% of orders taken by 3pm are dispatched on the same day for next working day delivery (This time may drop in our busy periods, mid summer & December).
For urgent next day deliveries, we recommend you call.
Most deliveries take place between 9.00am and 4.00pm Monday - Friday, though please note that we are not able to give a firm guarantee of an AM or PM delivery and our carriers do deliver up until 5.00pm.
PLEASE CHECK THE CONTENTS OF YOUR DELIVERY, THE GOODS MAY GET DAMAGED IN TRANSIT.
UNDER NO CIRCUMSTANCES CAN WE ACCEPT A CLAIM FOR LOSS OR DAMAGE IF THE GOODS ARE SIGNED FOR AS "IN GOOD CONDITION", "UNEXAMINED" OR "UNCHECKED" YOU MUST SIGN AS "DAMAGED"
Booking fitters and installers prior to delivery
Customers booking engineers etc to fit equipment based on the assumption that goods will arrive undamaged/missing parts and on the expected delivery day do so at their own risk. Jacksons Leisure Ltd can not be held liable for any costs incurred.
Can I specify a delivery date?
If there is a specific date on which you would like your order delivered, please state so when placing your order.
We will do our utmost to deliver on the date specified and if we cannot accommodate the date requested we will telephone or email you.
If you require a Saturday delivery, please call us after placing your order.
Do I need to be in to receive my order?
You can request to have your order left without signature, or to have the order left with a neighbour.
Please specify clearly where you would like your order left or call us.
Please Note:
- If you request goods to be left without signature, e.g. "Round the back of the house" or "On front porch" etc this is at your own risk - we cannot take responsibility for goods that are subsequently stolen or damaged
Can I have my order delivered to an alternative address?
Yes you can. You'll see that when you place an order you can enter billing and delivery addresses. It is essential that the postcode is provided together with a phone number for the delivery address in order that there is not a delay.
If you request a change of delivery address after placing an order then an additional charge of £15 will be levied (this is the couriers re-direct charge).
My goods have not arrived
If your goods have not arrived within 2 working days of receiving notification of them being dispatched or you have not had any information regarding the status of your order then contact us via email, however if possible we strongly advise you to phone us since during busy times we can have a backlog of emails.