We accept payments via PayPal. Cleared payment is required. Please be advised, that paying by eCheque via PayPal can delay dispatch of you order by a few days while the payment is being processed by PayPal (we recommended checking with PayPal the expected date on which the eCheque may be cleared). If we do not receive the payment within 8 days after the order has been placed, the "Unpaid item" case will be opened automatically via eBay. The buyer has then up to 4 days to pay. If no payment is received by that time that order will be canceled.

Our orders may be dispatched in two ways (depending on the country of delivery):

• either with Royal Mail (postal service)
• or with carriers: DHL and DPD

Your order will be dispatched as soon as possible (after we receive your cleared payment), to the address given when placing the order (please verify your address in your eBay account settings before placing your order). In case of bank holidays, over the Christmas time or other high volume periods (for example Valentine's Day), please allow a few extra working days for dispatch and delivery. Order are usually dispatched from Monday to Friday.

Total amount to pay for your order will be the item/s price plus any delivery charges (if any, specified separately). Please note that deliveries outside the EU may be subject to customs, legal or regulatory restrictions (please see "Customs & Duties" section below). All deliveries will be made according to the carriers' standard procedures. Special delivery instructions serve as guidance only and may not be followed by the carrier.

Please refer to "Postage and payments" section for information about:

• current dispatch time
• delivery options
• postage charges
• countries we deliver to
• estimated delivery time

IMPORTANT
If you chose the wrong size/colour please inform us immediately but also submit a request to cancel your order via eBay. You will be refunded as soon as possible for your cancelled order. To buy the correct size/colour please place a new order. If you'd like to change the delivery address also contact us as soon as possible. Please note that once the order reaches a certain stage of fulfilment we won't be able to cancel the delivery or change the delivery address!

Damaged or incorrectly supplied products

You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail) within a reasonable period of time.

Customs & Duties

Please note that deliveries outside the EU may be subject to customs, legal or regulatory restrictions.

Items available on our listings are sold on a delivery duty unpaid basis, which means that the recipient is responsible for paying import duty or any import charges prior to or on delivery (if such charges are applied). You are responsible for checking with local authorities the relevant threshold and duties for your international delivery address before placing an order. If the international delivery is outside the EU, it is advisable to keep your total order value below the customs duty threshold of the destination country. The amount of duty (if any) depends on the type of goods you buy and their value; some items can be imported without paying any duty at all.

Please ensure that you enter the correct international delivery address and postcode. If the address is entered incorrectly or if customs duties or formal customs entry are required, your delivery may be delayed. Such issues would need to be resolved by the buyer. Please also note, that we're legally obliged to declare the full value of the goods on all packages shipping outside the EU.

We hope you'll will love all our products but in the unlikely event you're not entirely satisfied, you can cancel your contract with us or return your item/s to us. See below for detail about 30 day Goodwill Return policy. Your right to cancel is described in our "Terms and conditions".

If you change your mind about your order - we offer you an extended time to do it. Our goodwill return policy is offered on items that you request to return within 30 days of receipt.

Please inform us that you'd like to return your item/s for example via eBay's return request (which is our preferred option). To do that find the item in "My eBay" under "Purchase History" and select "Return this item" from the "More actions" drop-down menu).

You can also inform us via post, e-mail or eBay messages. You can find our contact information in the Business seller information below.

Returning your products to us

Please note that our company address may not always be your specified return address. We offer local returns addresses in UK, Germany, France, Italy, United States and Canada. Please wait for return instructions before sending anything back.

• Inform us about that you wish to return your item. For that we recommend using the "Return this Item" option on eBay.
• After submitting your request to us (either by a standard e-mail or by eBay), we will send you your specified returns address and additional instructions. We strongly recommend keeping the proof of dispatch and sending your return via traceable return method. You will have to bear the direct cost of returning the goods to us unless the products were delivered to you in error, or if they are defective or damaged.

Please send back the goods not later than 14 days from the day on which you informed us that you'd like to return.
Please make sure that bottoms are tried on over your own underwear and when trying on bras or other garments avoid make up or lotions coming into contact with the item. You can re-use the packaging we used to ship the goods to you, but if that's not possible then please use any suitable packaging that will sufficiently protect the items in transit. Please make sure you cover up the original delivery address, so that the parcel doesn't mistakenly get delivered back to your address.

Our goodwill return policy does not affect your legal rights under the CRD or other legislation.

If you are sending back your order delivered to a non EU country please remember to include a proper customs declaration on the parcel. Please clearly mark your return parcel as 'Returned Goods'. If this isn't done and we incur any incoming customs charges as a result, then we reserve the right to pass these charges on to you.
If you've paid import duty for items bought from us which you then returned to our UK address, it should be possible for you to claim a refund of these duties from your local customs authority. You'll need to show them proof of duty paid and proof of re-export (e.g. your certificate of return posting) when claiming your refund. For questions about duty (payable or refundable), please contact directly with your local customs authority.

Refunds

Refunds will be issued without undue delay, and not later than 14 days after we receive back the goods The refund will be made by the same means of payment as you used for initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result.

Can I exchange?

In order to exchange an item you will also need to follow the return process (please see above).

• return the original item
• place and pay for the new order
• please contact us before sending anything back

You will have to bear the direct cost of returning the goods to us unless the products were delivered to you in error, or if they are defective or damaged.

Once we receive your return you will be refunded according to the "Refunds" section.

If you'd like to reduce the time necessary to receive a new product you can always reverse this process- place and pay for the new order and then return the original one to us.

We recommend you print out a copy of these terms and conditions for future reference.

1. General
1.1 These Terms and Conditions apply to listings of Kontri Ltd and to the all contracts between Kontri Ltd (Seller/us) and the Buyer/you concluded via the internet trading platform eBay and to any correspondence by email between us and you. We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on eBay (see date at the top). The version of the Terms that will apply to your order will be those on the website at the time you place your order.

1.2 The other_eden eBay account is operated by Kontri Ltd. a company registered in England and Wales (company registration number 08505698) whose registered office is at (Address can be found in the „Business detail” tab on our profile page). Our registered VAT number is 163766385. Unless we say otherwise, we use the terms "Kontri", "We" and "us" in this Terms and Conditions, to refer to Kontri Ltd.

2. Intellectual property
2.1 You acknowledge and agree that all rights, including copyright, trademarks and other intellectual property rights in all materials and/or content made available as part of your use of our eBay listings shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

2.2 You acknowledge and agree that the material and content contained within our eBay listings are made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You also acknowledge that any other use of the material and content of our eBay listings is strictly prohibited and you agree not to (and agree not to facilitate or assist any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

3. Ordering and Paying
3.1 Kontri Ltd has taken reasonable precautions to try to ensure that prices quoted in the listing are correct and that all products have been fairly described. The presentation of goods in internet trading platform eBay does not represent a binding offer of Kontri Ltd, but a request to you to submit such a binding offer.

3.2 We accept payments via Paypal. You may pay through your Paypal account or your credit/debit card right away. All card payments are subject to authorisation by your card issuer. For any questions, or to find out more about PayPal, go to http://www.paypal.com The total cost of your order will be the price of the products you order plus the delivery charge (if any). If we do not receive the payment within 8 days after the order has been placed, the "Unpaid item" case will be opened automatically via eBay. The buyer has then up to 4 days to pay. If no payment is received by that time that order will be canceled.

3.3 To place an order, you can open an account with eBay which will require you to provide some compulsory personal information. Alternatively, you can choose to place your order as a guest. In this case also some compulsory personal information as well as payment details will also be required.

3.4 By placing an order for products offered by Kontri Ltd. through eBay you are confirming that you intend to enter into a contract with us for the purchase of those products. Your order constitutes a binding offer to conclude a purchase contract with regard to the goods ordered. You will receive an order confirmation from eBay by email containing all the details of your order. This is confirmation of our acceptance of your order and results in a binding contract between us and you. The duration of our contract with you will start from when you order and we take payment and dispatch the products, until the last day of your right to cancel.

3.5 If you made an error in your order, please contact our Customer Support as soon as possible. However, we cannot guarantee that we will be able to amend your order in accordance with your instructions.

3.6 If for any reason we are unable to fulfill your order (for example the product ordered is not available) we may cancel the contract. If this is the case, we will notify you and return any payment that you have made. We will usually refund any money received from you, using the same method originally used by you to pay for the product.

3.7 All products that you order through our eBay’s listings will remain the property of Kontri Ltd. until we have delivered the products to the address specified by you.

3.8 If your order hasn’t arrived yet, please contact within 14 days of the expected delivery date. If there’s one or more item(s) missing from your order, please contact us as soon as possible yet within 14 days of receiving your order.

3.9 If only part of your order is available, we will contact you immediately and you will be able to make a decision if we should dispatch the items that are in stock and cancel the out-of-stock items or wait for the missing items and send the complete order.

3.10 Only persons over eighteen years of age can place an order.

4. Delivery service
4.1 Items are usually dispatched from Monday to Friday, as soon as possible (after we receive your cleared payment), to the address given when placing the order. Current dispatch time is displayed in the "Postage and payments" section on the listing. In case of bank holidays, over the Christmas time or other high volume periods (for example Valentine's Day), please allow a few extra working days for dispatch and delivery. Delivery times shown on the website are an estimate only. The cost of delivery (if any) will be displayed at the shopping basket and checkout prior to submitting your order.

4.2 International deliveries

The current list of countries to which we deliver is available on each your eBay listing in the section “Postage and payments”.

4.3 Damaged or incorrectly supplied products
You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail) within a reasonable period of time.

4.4 In the case of damaged or incorrectly supplied goods, we may offer you a substitute or replacement product. If you've asked for replacement product you won't be charged again for delivery. Unless otherwise requested, replacement products will always be sent via the cheapest delivery method offered, whichever delivery method was on your original order. Replacements can be sent via expedited delivery (if the address is not excluded from this type of delivery) and the difference in cost between the two services will be charged to your payment method.

4.5 Faulty goods

If we deliver a product to you that is not of satisfactory quality, you can contact us for a repair or replacement or, where this is not possible, for a refund.

5. Your Right to Cancel
5.1 Under the Consumer Rights Directive customers from EU have the right to cancel their contract with us for any reason, at any time up to 14 calendar days after the day on which the goods ordered were delivered (if products are delivered separately - the 14 day period starts on the day you receive or the third party indicated by you receives the last item).

5.2 You’ll need to tell us clearly that you wish to cancel your order. You may also format your declaration of order cancellation in the following way:

I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods:


Order number:

Product name (Colour/Size)

Quantity

Description

Ordered on/Received on *

Name of Customer(s)

Address of Customer(s)

Date

Signature of Consumer(s) (only of this form is notified on paper)

* Delete where appropriate

If you choose to use the form, you can scan a signed copy and email it to us by ebay messages. Alternatively you can just email us with your cancellation request. You can also notify us via post by sending your request to address indicated in "Business detail" tab on our profile page.

5.3 If you have contacted us to cancel before your products arrived, though your order will have been cancelled, delivery cannot be interrupted. Please refuse any delivery of cancelled products or return them to us.

5.4 Please send back the items no later than 14 days after telling us your wish to cancel (the deadline is met if you dispatch the goods before the period of 14 days has expired). Specified Returns Address can be found in the „Business detail” tab on our profile page.

5.5 You will have to bear the direct cost of returning your cancelled order to us unless the products were delivered to you in error or if they arrived defective or damaged.

5.6 Any delivery cost charged to your order will be included in your refund once we have received all (not part) of your order. Please note the we have the right to limit delivery charge refund to the value of standard delivery. Your refund will be issued within 14 days of receipt of the products using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you provide us with evidence that you have returned the goods (proof of dispatch) we will proceed with the refund without waiting for your return to reach us. If you cancelled your order and there were no goods supplied, your refund will be issued within 14 days after the day on which we are informed about your decision to cancel.

5.7 You must take reasonable care of the products that you wish to cancel. When trying on items please avoid make up or lotions coming into contact with them. Please also make sure that bottoms are tried on over your own underwear.

5.8 We will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.

5.9 Your statutory rights are unaffected.

6. Returns
6.1 Our goodwill return policy (where we have no legal right to accept your return under the CRD or otherwise) is offered both to EU customers and non-EU customers on items that they wish to return within 30 days of receipt (you need to inform us about your return request within those 30 days). You will have to bear the direct cost of returning your items to us unless the products were delivered to you in error or if they arrived defective or damaged.

6.2 Returned goods must in the same condition you received them (with tags). Remember to take extra care when trying on clothing, ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. Please also make sure that bottoms are tried on over your own underwear, as we may refuse returns where it's obvious this hasn't been done.

6.3 For further details about how return your item/s to us please see the "Returns" section on the eBay listing.

6.4 We will issue your refund to you original means of payment, after we have received your return. Please note this usually takes around 1 business day but may take up to 14 days. EU customers, will be entitled to a full refund, provided they meet the terms of our Goodwill Refunds policy, including standard delivery charges for orders returned in full (not in part). Non-EU customers will be entitled to a refund amounting to the value of returned product (as charged to them when placing the order), provided you they meet terms of our Goodwill Refunds policy.

6.5 If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.

6.6 Non-EU customers - remember to include a proper customs declaration on the parcel. Please clearly mark your return parcel as 'Returned Goods'. If this isn't done and we incur any incoming customs charges as a result, then we reserve the right to pass these charges on to you. 6.7 Your statutory rights are unaffected.

7. Indemnity
We do not accept, and hereby exclude to the fullest extent permissible under law, any liability for any loss of data, profit, revenue or business or for any indirect or consequential loss or damage however caused. Nothing in these terms and conditions shall be construed as excluding or limiting liability for death or personal injury caused by negligence or for fraud.

8. Accuracy of content
Kontri Ltd. attempts to be as accurate as possible. We make every effort to ensure that the product colour is as accurate as possible, but the colours shown may vary depending upon the setting of your computer monitor. Please note that the estimated dispatch and delivery times are only estimates, and cannot be guaranteed. We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice.

9. Prices
9.1 Prices of items are subject to change without notice. The prices shown on the eBay listings are inclusive of any VAT (where applicable) at the current rate for which we are responsible as a seller (the VAT charged will be either VAT in the country of delivery or UK VAT). VAT isn’t charged for goods delivered outside the EU, but we maintain one price. Purchases will also be made in pounds sterling.

9.2 Total amount to pay for your order will be the item price plus any delivery charges (if any, specified separately), but will not include import duties and other import charges.

9.3 International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay.

10. Customs & Duties
10.1 Items available on our eBay listings are sold on a delivery duty unpaid basis, which means that the recipient is responsible for paying import duty or any import charges prior to or on delivery (if such charges are applied). You are responsible for checking with local authorities the relevant threshold and duties for your international delivery address before placing an order. If the international delivery is outside the EU, it is advisable to keep your total order value below the customs duty threshold of the destination country. The amount of duty (if any) depends on the type of goods you buy and their value; some items can be imported without paying any duty at all.

10.2 Please ensure that you enter the correct international delivery address and postcode. If the address is entered incorrectly or if customs duties or formal customs entry are required, your delivery may be delayed. Such issues would need to be resolved by the buyer. Please also note, that we're legally obliged to declare the full value of the goods on all packages shipping outside the EU.

11. Law and Jurisdiction
Any matter that arise out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.

12. Online disputes
The European Commission provides Online Dispute Resolution Platform which will allow consumers to submit a complaint about a product or service to a trader via an online form and settle it out-of-court. The ODR platform is available here http://ec.europa.eu/consumers/odr/

13. Severability
If any of these Terms and Conditions are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms and Conditions shall remain in full force and effect.

14. Miscellaneous Provisions
13.1 We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

13.2 If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in other situations where you are in breach.

13.3 We cannot guarantee that your use of our eBay’s listings (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including anti-virus software) to use this website safely. Except where required by applicable law, Kontri shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via our website.