Package Option
1:
Pom Poms will be send in a suitable sized envelope by Australia
Standard Post. This is free delivery option. Unfortunately we can't be
responsible for lost parcel, please select for express delivery if you
prefer tracking number.
Package Option 2: If you wish have
your parcel with tracking number, please tick optional Express Postage.
Terms
& Conditions
- We are here for you! Please feel free to contact us anytime if
you have any inquiries and our customer service team will do our best
to help you.
- We are a genuine Australian business and we aim to achieve 100%
customer satisfaction. However for any reason you are not satisfied
with the item you receive please contact us immediately BEFORE leaving feedback. We
believe communication is the best tool to resolve things and we will do
our absolute best to solve any possible issue you might have.
Negative feedback neither help nor solve any problem.
- We love to see our customer happy!
Payment
Policy
- PayPal is our preferred payment
method, and if you have purchase few items from us, please process
PayPal payment in 1 transaction.
- Credit payment
only accepted through PayPal;
- Payment must be received 5 days after the transaction ended;
Shipping Policy
- All
our products are stocked in Sydney;
- Item
will be shipped in 1-2 business day;
- Email
us if items are not received after 14 working days;
- Our
standard shipping is via Australia Post or other couriers as requested.
- Please
make sure your shipping address is updated.
- Usually,
delivery time is 3-6 working days to VIC, NSW, SA, and 5-14
working days to other states.
Returns
Policy
- Returns are accepted only if the item is faulty, not as described
or arrives damaged.
- We are more than happy to offer replacement or refund.
- Of course we will pay for your return freight.