RETURNS
Buying from a picture sometimes means you do not buy what you were expecting or the size is wrong. In all cases we will accept a return. A full refund less postage will be given providing the goods are returned in an as new saleable condition in the original packaging. Warranty / Returns
Most items come with a 12 MONTH MANUFACTURERS WARRANTY covering manufacturing defects only. This warranty excludes any damage caused by the user or carrier. You must satisfy yourself that the goods are OK when signing for them. No carrier will accept a claim for damaged goods if they are signed for as OK
If your item develops a fault due to a manufacturing defect please get in contact with us.
If returning you must make sure the goods are packed properly so that the contents are protected from any shipping damages. Please note that we will not accept returns for merchandise that is not in its original packaging and/or used, unless it is being returned because of a manufacturers' defect. Return postage will be paid by buyer. Prior to any return please get in contact with us via e-mail, so we can help you quickly and efficiently. We aim to deal with all e-mails on a 48hr turn around Monday to Friday.
Please note that you are responsible for the cost of return postage in any instance. We can only refund or replace items we actually receive. To guarantee receipt YOU must return the item by a "signed for" service; this will provide you with a proof of receipt. All Returns are processed within 5 working days of receipt at our office. Please ensure you include your eBay user ID, listing number and reason for return; otherwise the refund could be delayed.
TERMS and CONDITIONS
1.We cannot consider an item as lost until 15 working days (from the due date of delivery) have elapsed in line with Royal Mail Conditions of postage. They allow 15 working days for items to be returned to the sender in case of any delivery problems.
2.Occasionally Royal Mail or our Couriers are unable to deliver an item because no-one was available to sign for the item, or the size of the item meant that it could not be posted through your letterbox. If you’ve received a card saying Royal Mail are holding an item for you, you must arrange to have it redelivered to your address by contacting Royal Mail. You can arrange through them to have it delivered it to your local Post Office® or you can collect it from the local sorting office yourself. This is your responsibility.
3.For all parcels that are returned to us by the Royal Mail as undelivered because no one was at home or the buyer failed to contact the Royal Mail to have the parcel re-delivered or collected, we will refund the price of the product only and not the postage charges as they have already been paid.
4.If the item was with free or included Post & Packaging Charges, we will deduct a post and packing charge from the total price to cover post and packaging charges.
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6.Next day courier items only. If the invoice asks for a telephone number this is so the carrier's van driver has the option of contacting you in case of delivery problems. No responsibility will be accepted for non deliveries if a telephone number has not been given.
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