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PayPal
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easy payment method and very safe and
secure. By using PayPal all your items
are covered by the payment protection
programme up to the value of £500.
Please use the eBay checkout facility
and send payment to our PayPal ID:
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Banks Transfer
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Sometimes a bank transfer will be the
only option and we are prepared to
organise this payment method. Please
contact our office on sales@simonbbc.com
for details or call our phone lines. |
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Credit / Debit
Cards |
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Please contact our office on 01527 889
453 to place a telephone order with a
credit or debit card. |
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Postal Orders
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accept postal orders, sent to our
business address. Please provide a note
linking the payment to your order to
avoid delays in processing your
purchase. |
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Cheques
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accept cheques, sent to our business
address. Please provide a note linking
the payment to your purchase to avoid
delays in processing your purchase. |
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Pricing
Our shipping prices are constantly monitored to
ensure you are not overpaying and our costs
include secure packaging.
Stock
All our items are in stock and ready to send
from the UK and try and get your order out
within 24 hours. |
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Standard Returns
We are happy to accept returns if items are
returned within 30 days of being received and
providing they have not been used or opened and
are in original condition. An email MUST be sent
before returning your item and a note must be
enclosed with the returned item stating the
reason for the return and quoting your eBay ID
and the item number. Postage for returned items
will not be refunded.
Faulty Items
All products are individually inspected before
being dispatched to ensure items are sent out in
perfect condition.
We have helper pages on our shopfront for
conversion kits and distributors to assist with
installation so we encourage you to work through
these before contacting us as 80% of issues are
resolved when doing so.
In the unlikely event that your item is faulty
please contact us within 28 days of receipt via
email or telephone.
Please do this before returning any item in
order to organise return of the product
(preferably in its original condition).
Upon inspection, we will be happy to replace
items where possible or refund you in full if
the item is found to be faulty. |
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Please read our terms of sale prior to
bidding. This is important and ensures you are
happy with our terms. We want your shopping
experience to be a happy one and wish to avoid
any complications later on.
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Bidding
Please only bid on an
item if you are intending to pay. This
may sound obvious, but unfortunately
this does happen occasionally. We
reserve the right to cancel a bid in
these extreme circumstances.
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Payment
Payment must be
received within 3 days of the auction
ending. Failure to do this will usually
result in the item being re-listed and a
‘non-paying bidder alert’ being raised.
We are reasonable, so please communicate
with us whenever necessary, before the 3
days after the auction ending has
lapsed. |
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Packaging
Items are posted in securely wrapped
packaging. |
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Postage
We try to make sure
the postage costs are fair, and cover
the expenses necessary to get your
product to you. Please only bid on an
item if you are happy with the quoted
postage. Our preferred delivery method
for most items is Royal Mail signed for
delivery, as items can be tracked if
lost or delayed. This protects us, the
seller, and the customer. For smaller
items we use Royal Mail first class
post. |
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Feedback
We will only leave feedback for you once
you have left it for us. |
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Standard Returns
We are happy to
accept returns, if they are returned
within 7 days of being received, and
providing the item has not been used or
opened and is in the original condition.
An email MUST be sent before returning
your item. A note must be enclosed with
the returned item, stating the reason
for the return and your eBay ID. Postage
for returned items will not be refunded.
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