- We accept PayPal and the following payment types: MasterCard, Visa, America Express, Discover and e-check.
- Please
note that a CA sales tax will be applied to all orders shipped within
the state of California. Sales tax will be calculated at checkout.
SHIPPING
- All
items are shipped from California. Items are typically shipped either
the same business day or the next business day of receiving cleared
payment.
- Item can only be shipped to PayPal confirmed address. Please verify your shipping address carefully when placing the order.
- For
domestic orders, UPS and USPS shipments of high value will require a
signature for delivery in order to protect our customers from fraud and
theft.
- Once your items are ready to leave our facility, a shipping confirmation will be sent to you by email.
- Rush orders are welcome. Please call us for availability.
RETURN POLICY
- We
will accept return within 30 days following receipt of an item and only
if the item is defective or new, unused condition. To process a return,
please contact us for the RMA number and return instruction prior to
any return. We will not accept return without a RMA number.
- The returned item should be carefully packed and shipped via traceable means.
- For
return due to defect, please provide us photos of the defective item
first. After we exam the photos, we will decide either to refund you
immediately or provide you a RMA number to return the item.
- For item that is returned as non-seller error or as "new/unused"
condition, it is the buyer’s responsibility to pay for shipping and
return the item in the original condition they received it. In addition,
we will charge 15% of restocking fee plus shipping cost (ex: if the
item is free shipping, we will deduct our shipping cost from the
original selling price when we process refund to you).
- Please note: item must be returned to our warehouse within 10 days of the date that your RMA number is assigned.
- Once
returned item is received, we will issue a refund within 5 business
days. We will provide replacement orders if inventory is available and
only upon request.
- We are not responsible for any losses in the mail while returning returned merchandise.
Important Note for International Buyers:
Customs,
import duties, taxes and other charges are not included in the item
price or shipping cost. These charges are the buyer's responsibility.
Under federal law, we cannot declare items at a lesser value or as
“gift”. Please contact your local customs office for details.
CONTACT
Should you have any questions, please kindly contact us through eBay messaging service.
Thank you for shopping with Advanta Tools!