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F.A.Q's

About Us


UPVC STORE is a UK Based uPVC Hardware Supplier. 





Our team here has over 30 years experience in this industry, we've literally done it all. We have manufacutred frames, manufactured glass, to be honest there is not much we have not done in the fenestration industry. 





With our knowledge and wide range of repair parts, we can solve any problems you may have with your uPVC windows and doors. Whether its a repair, upgrade or just some good old fashioned advice, we've got you covered. 





Our team are always on hand to help. Just let us know if there is anything we can do

Why Us?

UPVC STORE strives on customer service.

We have processes and set up safeguards to ensure your purchasing experience is like no other. With these at our side we believe we can outmatch any competition.

Shipping


At UPVC STORE we understand that when you've placed an order you want your goods as soon as possible especially when you may have a broke door lock! Any orders which are placed before 3pm will be despatched the very same day, Monday through to Friday. Any orders made after that time will be despatched the following day. Orders placed on a weekend or bank holiday will be despatched the next working day.





 





During checkout there will be three delivery options for you to choose from. These delivery options are as follows:





Royal Mail 48: 2-3 working days (Free)

Royal Mail 24: 1 Working day 

Parcelforce 24: Guaranteed next working day

Royal Mail 24 and Parcelforce 24 delivery services come at an additional cost depending on the items purchased.





 





The 'next day express delivery' service is not available or is subject to additional charges in some areas. If you do not wish to pay the additional surchage or the service is not available to you, GB DIY Store will have to cancel the order, or change the delivery option if the delivery address falls in to one of the below areas. 





BT

HS

AB

KW

IV

PH

PA

FK18-19

IM

If your order does not arrive within the delivery times shown above, please get in touch with us immediately.

Returns


At UPVC STORE we want to ensure returns are easy and hassle free. If you?re not happy or have simply changed your mind you can return your order within 30 days of receiving your order.





We try our hardest to ensure everything is delivered perfectly to you and in a reasonable time frame. However on occasions issues can occur. In the case of an order arriving damaged, not as described or faulty we will refund or replace the order. If a return is necessary we will collect or cover any return postage costs incurred.





If you decide you want to return your order to us you must first contact us so that we can take the appropriate steps to raise your return and provide you with the full return instructions. All returns must include your original receipt and your unique returns number. Without this it makes it extremely hard for us to issue you with a refund!





If you choose to return your order under the 30 day returns policy the order must be returned at your own cost and you will be responsible for the safe return of all items included in the return. All original packaging must be included where possible and any extra parts or accessories such as screws must also be returned. If any items are returned damaged or do not include all parts, a partial refund will be calculated based on the scenario.





When returning your order for a full refund under the 30 day returns policy only the standard delivery charges will be refunded. If you opted to pay for an upgraded or faster delivery service then these delivery charges will not be refunded as part of your return as UPVC STORE has incurred costs for this.





Bespoke items or items which are cut to size or specifically made for your order such as additional keys for euro cylinders are non-refundable as these items are made on a per order basis and are not resalable.

F.A.Q's



My order has not arrived yet? 
Your order will be sent out as per the above delivery instructions and when payment is received and you should receive it within 3 working days of dispatch at the very latest. If your order hasn't arrived by this time please get in touch with us immediately so we can resolve this issue.






I have received my order but it's been damaged in the post?
 Sometimes items can get damaged in the post, we apologise for this. Please get in touch with our customer service team so that we can help to resolve the problem with a hassle free solution based on the current scenario






Can I cancel my order?
 Yes. If your order has not been dispatched we can cancel it and refund you. However in most cases it is likely that your order has been processed and will already be in the postal system. In this case you will need to return the item back to us so we can process a refund.






Do you offer a discount if I order large quantities?
 Please contact us as not all items are able to be discounted

Xpert MULTI-PURPOSE UTILITY SNIPS SHEARS STAINLESS STEEL

About Us

Why Us?

Shipping

Returns

F.A.Q's