Terms and Conditions

In this offering, you will receive 3 SIM cards and an instructional flyer. 

Red Pocket utilizes the best networks in America for talk, text and data service. Please review the coverage maps to ensure that you reside in an area where service is provided on your compatible device. You likely do, but you will want to verify.

Service must be activated on https://redpocket.com/start.

You must utilize a compatible device in order to use Red Pocket Mobile. Any device that is currently active under a contract, has been suspended for non-payment, or reported lost or stolen may be ineligible for use with this service. Additional exclusions may apply.

Mobile internet speeds may vary by product line due to underlying wireless network constraints and device compatibility. Compatible devices required for 4G LTE mobile internet access.

"Reduced Speeds" denote mobile internet speeds slowed to approx. 64-128kbps, which is normally adequate for most mobile internet activities, such as email, social media (eg., Facebook) and maps, but is not suitable for video or audio streaming.

This plan only works within the United States and does not work internationally. We do not ship items outside of the USA or to Freight Forwarders. Service plans that are sold to Freight Forwarders will be cancelled and refunded.

Porting

Want to bring your pre-existing number over to Red Pocket? Not a problem! We however have a small number of requirements that need to be met, please make sure you can meet the following criteria:

You can bring your number over to Red Pocket from all the US carriers and mobile operators including but not limited to Boost Mobile, Page Plus, Virgin Mobile, and more.

Due to policies set by Red Pocket's underlying carrier for its CDMA LTE service, if either your phone number or your device is currently active with Red Pocket's underlying carrier for its CDMA LTE service, you may be unable to activate them on Red Pocket CDMA LTE. If you wish to use Red Pocket's CDMA LTE service, please ensure that a) your device is currently not active with Red Pocket's underlying carrier for CDMA LTE service and b) you either activate a new number or port in your number from a different carrier. Please note that no similar restrictions exist for activating service on Red Pocket's CDMA 3G, GSMA or GSMT services.

Due to policies set by Red Pocket's underlying carriers for its CDMAS (Sprint) service, if your phone number and your device is currently active with Red Pocket's underlying carrier for its CDMAS (Sprint) service, you will be unable to activate the device with a port if for the corresponding phone number on Red PocketCDMAS. If you wish to use Red Pocket's CDMAS service, please ensure that a) your device is currently not active with Red Pocket's underlying carriers for CDMAS (Sprint) service b)you either activate a new number or port in your number from a different carrier. You may also port in your existing phone number to a new device not currently active with the underlying carrier. Please note that no similar restrictions exist for activating service on Red Pocket's CDMA 3G, GSMA or GSMT.

Keep updated on the status of bringing your phone number to Red Pocket by creating an account here at redpocket.com/login. This will allow you to see when your phone number is ported into Red Pocket.

It is important to be 100% accurate with your porting information. If incorrect information is provided, it can provide serious delay to the transfer. In some cases, delays may also be from your previous wireless service provider as they can be slow in releasing your number.

Contact Us

Please contact us via "Ask Seller a question"and we will respond within 24-48 hours. Any inquiries submitted on non-business days will be responded to by the next business day. Customer Service hours of operation are 8am - 5pm PST, Monday - Friday.

FAQ

Who is Red Pocket Mobile and Why Are We So Awesome?

Red Pocket Mobile is a wireless operator that runs on the nation's best wireless networks. We offer no contracts, no credit checks and no activation fees! We have been around since 2006 and are proud to be an American owned company with an A+ rating from the Better Business Bureau.

Device Compatibility

What devices will work with this service?

Red Pocket Mobile service works with virtually all phones in America - nearly any AT&T compatible, T-Mobile compatible, unlocked GSM, Sprint compatible phones and most other CDMA phones are compatible.

What devices will NOT work with this service?

Even though we work with all different types of devices, some exclusions apply. These include:

Locked Tracfone devices
Boost/Virgin Mobile Branded devices
Devices reported lost or stolen
 
Devices reported for fraud
Devices under an existing contract with another carrier or if funds are still owed to your old carrier so they block the use of your phone with us.


Coverage

Q - What coverage does Red Pocket use?

We all have moments where we wish we had that carrier but didn't want that price. At Red Pocket, we're making it easy for you. One plan, four major networks for you to choose from. See the map under section heading “Service Availability” for more detailed coverage information. Just make sure that you have the correct Red Pocket SIM card and device for your network of choice.

Q - Can I make international calls?

Yes, all of our eBay and monthly plans includes free unlimited international dialing to over 70 countries. You can also purchase additional international dialing credits for countries not included within the 70 countries through your Red Pocket account.

Q - Can I send international text messages?

This is a yes and no answer. The CDMAS, GSMT and GSMA plans include international text messaging so if you are using those networks, text away! CDMA plans unfortunately do NOT include international text messaging.

Q - Do all plans include MMS (multimedia messages, ie. picture messages)?

Yes, all eBay and monthly plans include MMS.