We’ve tried to keep our listings simple but unfortunately recent experiences have forced us to add the additional fine print below

Please research the item you intend on buying well before buying it and feel free to ask us questions using the eBay messaging service. We would rather spend time answering your questions to ensure you are buying a suitable product than shipping a poorly suited item and then have to spend time and money on dealing with any future problems and accepting the item back from you. 

We have over 50 years combined experience in the water filtration industry and started trading in Queensland in 1992. Out items are mostly delivered using Australia Post but, in some instances, we may use a courier. In any of these instances if you prefer your item to be delivered by Australia Post only just send us a message when checking out and we will do so.

The statement “AUSSIE QLD CO” and "AUSSIE WORKERS" on our main gallery images means that we are an Australian registered and based company with an Australian ABN number and are 100% owned by Australians living and operating in Queensland, Australia. All our systems are locally assembled by our Australian employees but not all the parts we use are locally made in Australia as many of these parts simply are not manufactured locally. As a result, we have no choice but to source these parts from high quality international manufacturers (mainly in the USA and Taiwan). We dispatch all our items from either our factory in Queensland or one of our Australian warehouses and our items are not posted from a foreign country. We are a small family run and operated business and have been supplying high quality products Australia wide from our premises in Queensland since 1992.

Generally, unless specifically listed otherwise our products have a 30-day no questions asked, money back guarantee. Simply return the product to us in original condition and in any original packaging to receive a refund or replacement. If you are testing a filter to see if it fits please leave it in the original wrapping until you are sure that it fits. Note that depending on the condition of the item upon return a reworking / restocking fee may apply for any necessary repairs or replacements that may be required to bring the item back to a saleable condition. Note also that a restocking fee may be applicable for units of high complexity or where we incur a shipping fee of more than $ 15 to send the item to you if you are returning the item due to no error / fault on our part.

Unless stated otherwise in a listing or unless you have bought an extended warranty our standard warranty on all systems and parts [not filters which are considered consumables covered under our no questions asked 30-day refund guarantee] is 24 months and covers the item for any workmanship defects if you follow the operating instructions, change all filters and consumables as recommended and the item has not been damaged due to neglect or similar reasons. The maximum recommend life of any water filter and reverse osmosis system regardless of the supplier, the installation or the system is 10 years.

If you need to communicate with us in respect to any product queries and / or any changes to any items purchased, please do so using the eBay messaging facility. All communication needs to be through eBay only as we do not monitor email inboxes as regularly as we do eBay messages. Note also that it is eBay policy that all communication goes through their system so that any disputes, including related correspondence, can be easily resolved and transparent. If you wish to make any changes or want to leave a note for your order, please do so immediately after placing your order, we cannot make changes to an order that was processed three days ago and has already been dispatched.

Our preferred method of sale is for you to buy the item through eBay as per eBay policy and pay immediately using PayPal. We can accept credit card and EFT payments, but this will delay the order process and you’ll need to contact us using the eBay message facility.

 Normally orders are batch printed for assembly, packing and delivery once per business day between 7:00am and 8:30am so any standard orders received after that time will be batch processed the following business day. Should you require your item urgently or are on a tight timeline then you can select and pay for our “Get it Fast” service. If this service is selected we will be notified soon after purchase, which means that your order will jump to the head of the queue and be sent by Australia post Express (except for south-east Queensland, where an express courier service may be used). Please bear in mind that Australia post, couriers and our company only dispatch, process and deliver orders on normal workings days which excludes weekends and public holidays.

We don’t share your personal details with anyone except eBay and the nominated delivery service. We normally enter your email address into our Australia post e-parcel logging system (when sending items by Australia post) so that you will receive email tracking updates for your order. If you don’t want to receive tracking updates via email, please leave a message immediately after completing your purchase through the eBay messaging service letting us know.