About Us - Thank you for visiting our eBay listings.
- journey_of_jewellery offers new jewellery products for sale from Auburn, WA, USA.
- Business Hours are 9:30am to 5:30pm EST Monday to Friday. Payment - We accept the following forms of payments:
- PayPal
- Visa thru Paypal
- Mastercard thru Paypal
- American Express thru Paypal
- Discover thru Paypal
- We require instant payment for a "Buy In Now" purchase.
- We require all payments within 7 days of winning an "Auction" purchase.
- State Tax is applicable, if items are sold within Washington (WA) state.
Shipping Shipping Details:
- All US orders are shipped the same or next business day of payment received.
- International orders may be subject to 24-48 hour delays in shipment due to our fraud check procedures.
- All available shipment methods and speeds will be listed in each listing. Please note the date of delivery estimates given by eBay are good estimates, however they are only estimates. Delivery dates may vary.
Important Notes for US Buyers:
- Please note larger parcels will be shipped using UPS or FedEx. UPS or FedEx Packages cannot be delivered to P.O. Boxes. If you are purchasing larger items, we ask that you check out using a street address.
- If you are outside the continental US (AK, HI, PR, overseas military addresses & Other US territories etc.) please do not pick ground or standard service. This service is not available to your location. Also note that USPS parcel post may take 2-3 weeks as this is a ground service and will need to be sent to you by ship by USPS. You should elect the priority mail service instead.
Important Notes for International Buyers:
- International shipment may take up to 25 business days for delivery depending on your country's customs and postal system delays.
- Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Return Policy - You can return your purchase for a full refund or an exchange for any reason within 14 days after receipt of your shipment.
- Items must be unworn, unused and returned in original packages.
- If the item you received was the wrong item or a defective item we will pay for shipping both ways since it would have been our fault.
- Note that some shipping fees may not be refundable and return shipping must be paid for by the buyer.
- For exchanges once the item is returned to us we will pay for the shipping cost of the replacement to you.
Customer Support - You can reach our customer service thru eBay messaging by clicking on "contact seller".
- All questions are answered within 24 hours, except for weekends and holidays which will be answered on our next business day.
- If you have any concerns or problems with your purchases please contact us before opening a claim. We will glady hear any of your concerns and will work with you to resolve the issue. Auction Policy - Bidders have to read and agree all of the Payment, Shipping, Feedback, Return Policy informations before bidding.
- By placing a bid on our auction items, means that you have agreed to all of the terms and conditions listed and intend to complete the sale.
- We reserve the right to cancel bids and end our auctions at anytime due to the local reasons.
Feedback Policy - We monitor and care for our feedback.
- Your positive posts give us the satisfaction and drive to continue working hard.
- Positive feedback is greatly appreciated and we will do the same in return.
- If you are unhappy for any reason, please do not leave Negative or Neutral Feedback and allow us the opportunity to make you happy.
- Don’t hesitate to contact us with any questions or assistance needed. | 