Rokk Building                  Products (t/a RK Direct) have over 35 years combined experience                  in the supply of consumables to the building trade.

             

We are a leading                  retailer of sealants, adhesives, additives, chemicals, hand tools,                  power tools and site equipment, carrying a distinguished line-up                  of global brands covering 28,000 products that include: Bosch,                  Makita, Ryobi, Stanley, Irwin, Bahco, Soudal and Everbuild.

             

As a small business                  we still have the ability to match and beat larger organisations/companies                  not only with our extremely competitive prices but also provide                  attention to detail. Good old fashioned service that sometimes                  gets forgotten the bigger you get.

             

We like to think                  that few other companies match our enthusiasm to ensure dealing                  with us is as pleasant as possible. We like to think our knowledge                  of our products is unrivalled and we are happy to offer free advice                  to trade and DIY alike.

             

Should you experience                  any problems with either our service or products let us know and                  we will do whatever is necessary to rectify matters.

             

All this coupled                  with the knowledge that you are dealing with a company that really                  values your custom, we hope will encourage you to place an order                  with us.

           

               

Although our                  preferred method of payment is PayPal, we can also accept debit/credit                  card payments over the telephone. Our phone number will be sent                  to you after you have committed to buy.

             

Please note                  payment must be cleared before items are dispatched.

             

Payment must                  be received within 3 working days, if for whatever reason you                  cannot pay within this time, please contact us, we will do all                  we can to come up with a resolution.

           

               

Combined                  Delivery Costs:-

             

We are happy                  to combine delivery costs to save you money where possible. Please                  just ask.

             

Carriage                  Surcharge:-

             

Please note                  our couriers charge us a surcharge for shipping to some areas                  and regretfully we must pass on this cost. The areas are Scottish                  Islands, Highlands, Isle of Man, Northern Ireland, Republic Of                  Ireland and the Channel Islands also possibly to others not listed.                  If you require goods sent to these areas please check before buying.

             

Small                  Items:

             

We can send                  some smaller items to the above areas by Royal Mail to avoid extra                  costs.

             

Overseas Customers:                  Sorry we cannot ship outside the UK

             

UK Postcode                  Surcharge Areas

             

The following                  postcode areas below carry a delivery surcharge for items weighing                  over 2 kg

             

Excess delivery                  surcharge 2kg to 30kg.

             

You will be                  sent an additional invoice via paypal for the surcharge.

             

Scottish Mainland                  - £14

             

IV1-IV28, IV30-IV37,                  IV40, IV63, KW5, KW11-KW13, FK19-FK21, PA36, PA40, PH15-PH26,                  PH30-PH41, PH49-PH50, AB37-AB38, AB41-AB56, KW1-KW3, KW6-KW10,                  KW14.

             

Scottish Offshore                  – £18

             

HS1-HS9, IV41-IV56,                  KA27-KA28, KW15-KW17, PA20-PA35, PA37-PA39, PA41-PA49, PA62-PA76,                  PH42-PH44, ZE1-ZE3.

             

Isle of Wight                  - Channel Islands - Isle of Man - £14

             

Northern Ireland                  - £13

             

Republic Of                  Ireland - £18

           

               

We accept returns                  if the item is returned as new with all original packaging as                  sent out. We will happily refund the full price of the item, once                  it has been returned and checked. Return postage is only refunded                  if we are at fault or the item is damaged or faulty.

             

Please inform                  us of any problems within 48 hours of receipt of your item by                  using the eBay messaging service.

             

For assistance                  filing a return request please see the following ebay help page:                  Requesting a return

             

The item must                  be returned to us, in it's original condition, within 7 days of                  you receiving it.

             

A refund will                  be issued within 3 working days of receipt of the returned item.

             

We advise you                  to use recorded delivery, or a delivery service that can be tracked                  and traced, as parcels that do not arrive back to us cannot be                  refunded by us.

             

Please contact                  us before leaving any negative feedback and enable us to rectify                  any problems with your order.

             

If in doubt,                  contact us via the eBay message system before buying.