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About us

1.We focus on high quality products and fast shipping to the buyer.So please enjoy your shopping here.

2.Hooke Road more concentrate on high cost performance production. Our product collection include Jeep Wrangler & Gladiator，Toyota Tacoma,Tundra, 4Runner, Dodge Ram, Ford F-150 250 350 & Bronco & Ranger, Chevy Silverado, GMC Sierra Bumper front grille、LED light、 interior accessories、exterior accessories, therein bumper‘s cost performance and quality get a lot of customer recognized, sale achievement has increased all the time, which make us confidence in vehicle modification volumes, we believe we can take more premium product to you and get your approve in the future.
3.Our mission is making your Jeep different, our idea is bringing out high cost performance production, our purpose is to become a shopping guide for every customer to choose affordable products, guide you select high cost performance, also make your car different change.

4.SEMA Membership. The Hooke Road Brand has been certified as a member of SEMA.We are studious and gradually grow up to be a professoinal aftermarket retailer.As a SEMA member, we make, buy, sell and use all kinds of specialty parts and accessories to make vehicles more attractive, more unique, more convenient, faster, safer, more fun and even like-new again.Wish you have a terrific off-road experience with our products.

Payment

1.We accept credit card 、debit card 、Apple Pay、Google Pay 、Paypal and Payoneer, etc.
2.Once the payment is credited to our account, it may take 24-48 hours to process, after which your item will be dispatched.

Return

1.We accept 30 days' free return guarantee for all Items If you are unsatisfied with something you bought from us, you may send it back within 30 days of receipt, But pls contact us first, and we shall be happy to exchange or refund.
2.Leave a message note in returned box quoting your item(s) ID and buyer ID.
3.All returned products must be in their original condition and packaging. Unfortunately, if products have been assembled or modified, we cannot take them as returns.
4.It is important that we know when your return is expected. Please save your return tracking number or post receipt, and email it to us. We need this in case there are any issues during transit.
5.Refund will only be issued upon our receipt of the returned parcel. Please allow 2 working days for us to process with your return.

Delivery Notice

Thanks for your trust and support to shop with us first! Hope Safe & keep healthy!

In local epidemic situation, Some changes below:
1.US Stock and deliver the packages to the trucks of UPS & Fedex 24h. FREE expedited 10-20 Workdays Shipping for UPS & Fedex Nowadays.

2.Our warehouse will deliver the packages to the trucks of FedEx, UPS, USPS .etc(CA & NJ, US) in 24h. And then, their trucks will go to the nearest office for scanning and sorting. It takes 1-5 workdays.

3.At present, The major logistics providers(UPS, Fedex, USPS .etc) in WHOLE USA had reduced many staffs to work because of local epidemic situation . Meanwhile, The number of parcels has increased sharply in CA & NJ, USA. So the nearest offices of logistics providers for our warehouses (CA & NJ, USA) take more time to scan and sort your packages.

4.It takes about 1-5 workdays for the nearest logistics provider offices to scan and sort the packages. The tracking information will be updated to the website after 1-2 days after scaning.

A. If your tracking information stay "Shipment information sent to XXX" Or There is NO tracking information on the website of Fedex, UPS, USPS .etc EXCEPT a tracking No. ,
Our warehouse fulfill your order and send your package to the nearest logistics providers offices in 24h. That's to say, the logistics providers are trying their best to scan to sort and ship. It takes 4-5 days according to the data we got from the logistics providers because of the number of parcels increased sharply for the logistics providers. In this situation, the customer service of Fedex, UPS .etc will tell you that they DO NOT GET THE PACKAGE according to the status of scan. In fact, the logistics providers need time to scan and proceed to ship next. Thanks for your kindly understanding. Need help, please contact us.

B. If your tracking information stop, That's to say, that local office of Fedex, UPS, USPS .etc is trying their best to transfer due to events beyond control. Please give the logistics providers more 3-5 workdays. They are adjusting delivery plans as quickly as possible. And the tracking information will be updated to the website after 2-3 workdays after they solved.

We will pay attention on the status of logistics provider shipping in USA and choose the best and fastest one for your packages in this period. Thanks for your kindly understanding first!
NO WORRIES! If not get your package, please contact us here first and we will take care of your issue. Keep in touch with us in current US situation.

1.Our Buyer's satisfaction is our goal, we stand behind all the products that we sell. Customer service still available on workday, No worries.

2.Please contact us via eBay message. All E-mail will be replied within 24 Hours in working days or 48 hours on weekend.

3.If you're happy with your purchase, please leave us 5 Star Ratings and Positive Feedback! We truly appreciate the buisiness!

Warm Prompt：If you have any problems with this order/item, such as items not being received on time or packages being damaged, please do not hesitate to contact me FIRSTLY. And we will give you a satisfactory solution.

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