Please keep in mind that I pack these miniatures as meticulously as I can and securely as possible. If there is an issue where an arm or a leg snap off it is usually easy enough to sand/glue it back on without an issue. Normally I will not send out a replacement unless that mech is completely demolished making it unfix-able. If that is the case, please send a pic and I will get a replacement out as soon as possible.
I will accept all returns, no questions asked, the buyer pays for tracked return postage.