Please be aware of this note before purchasing:

1.All items are in UK stock and will be dispatched to you within 24 hours after your payment being received.

2. We ship to EBAY'S ADDRESS ONLY. Please make sure whether your PayPal and eBay address are valid or not, please correct it before payment.

3.We accept combine shipping.if you have bought multiple items from us, you can send us one payment for all the items instead of paying for them individually.When you click the Pay Now button, eBay will automatically determine if there are any other items you have won or purchased from us and will combine them for you.

4.All items are shipped by UK Royal Mail . It takes normally 1-4 working days.But is not 100% accurate.Email us if not receive item after 10 working days. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!

5. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Considering uncertain factors during international shipping, the actual delivery time could be shorter or longer in some cases. Please kindly contact us if you don't receive the item over 15 days. Standing behind our customers, we will take responsibility for the quality and delivery time.Thanks for your great understanding.

1. We only accept payment via PAYPAL, other payment is not acceptable.

2. We accept combine shipping.If you have bought multiple items from us, you can send us one payment for all the items instead of paying for them individually.

3.When you click the Pay Now button, eBay will automatically determine if there are any other items you have won or purchased from us and will combine them for you.

Any returns, faults, problems must be notified within 7 days of receiving your parcel. This must be done via email or eBay Messages. Claims for shortages must be made within 3 days of receipt of goods. The item must be returned, in its original condition, within 30 days of you receiving it. A refund will be issued within 3 working days of receipt of the returned item.(We advise you to use recorded delivery, or a delivery service that can be tracked and insured, as parcels that do not arrive back or are damaged cannot be refunded. )

1. The item must be returned in NEW condition and with all original package, including cartons, parts and instructions manual etc.

2. Customer is responsible for return postage, but we will cover all expense in sending replacement.

3. You must contact us via email or eBay Messages BEFORE sending any returns. Sending without contact will not qualify for refund.

4. Shipping and insurance charges are not refundable.

5. I, hibay-uk, am not responsible for item lost during returning.

6. Item not defective after testing or wrong item ordered by buyer will be returned at buyer’s expense. If in doubt, contact us via the eBay Message system before buying.

2.We would be extremely grateful if you could leave us positive feedback with 5-STARS.Please kindly don't leave negative or neutral feedback without further communication. Glad to deal with you in the future. Your satisfaction is our pursuit. If there is any way we can help you, do not hesitate to contact us.We will try our best to solve your problem & let you have a good shopping.Thanks for your attention. We appreciate highly your cooperation.

1.We are an established lighting design, manufacturing and distribution business formed nearly ten years. We are committed to providing customers with the best products and the best service.Every product we supplied has been manufactured to British and EU standards. 

2.We accept Retail,Wholesale and Mixed order,the big discount for Wholesale and Mixed order is available.

3.We are happy to answer your questions by E-Mail within 24 hours from Monday to Friday. It can be short delays after a weekend.