3)  Please contact us first if you wish to purchase lots or if live outside the UK.

4)  All items are despatched boxed & securely packaged with either bubble wrap or crumpled newspaper for extra protection. We only ever pack items that are completely undamaged. Prior to sealing, each box is photographed with the buyer’s postcode. Therefore in the unlikely event that you should receive any damaged pots,  we would ask you for your cooperation by sending photos of damaged items plus the packaging, which we can then  forward to the courier company for any subsequent claim. NOTE - any discrepancies must be reported within 48 hours of receipt (which is obtained from tracking)

5) Evri will make 3 attempts to deliver. They may leave your parcel in a safe place (if the courier deems one available) or with a neighbour and should update tracking  by way of card advising you.

WARNING: If a parcel is undelivered, it will be returned to us at a cost of £4.  This cost of £4 will be requested from you.

N.B. If you have any instructions to assist the courier with delivery, please provide them at the time of booking – it is too late once your order has been despatched. Thank you

6) Sorry collection is not possible as orders are packed in a warehouse but this is why we offer Freepost where possible.

Please contact us with any questions by phone during business hours Mondays to Fridays or by email. We will always try to respond within 24 hours (excluding weekends.) Thank you