Contact us
We strive for 100% customer satisfaction! If you have any questions or requirements, please feel free to contact us via Ask seller a question. We will reply your email within 24 working hours.
Payment
The terms of payment we accepted are Credit Cards ,Debit Cards, Apple Pay, Google Pay and PayPal;
Please pay as soon as possible so that we can deliver goods in time!
Delivery details
1. We use eBay's official logistics SpeedPAK for delivery. You can independently check the logistics track on the eBay website or on the eDIS platform and the official website of Orange Union;
2.Transit time may be slightly delayed because of the bad weather and customs inspection. If you do not receive your item within 30 working days of payment, please contact us immediately for further assistance.
Shipping to |
Handling Time |
Delivery Time |
Shipping to |
Handling Time |
Delivery Time |
US |
1-5 Days |
15-20 Days |
US |
1-5 Days |
15-20 Days |
UK |
1-5 Days |
18-25 Days |
Denmark |
1-5 Days |
20-28 Days |
Canada |
1-5 Days |
18-25 Days |
Hungary |
1-5 Days |
20-28 Days |
Australia |
1-5 Days |
25-30 Days |
Czech Republic |
1-5 Days |
20-28 Days |
Germany |
1-5 Days |
18-25 Days |
Finland |
1-5 Days |
20-28 Days |
France |
1-5 Days |
20-28 Days |
Portugal |
1-5 Days |
20-28 Days |
Spain |
1-5 Days |
20-28 Days |
Ireland |
1-5 Days |
20-28 Days |
Italy |
1-5 Days |
20-28 Days |
Croatia |
1-5 Days |
20-28 Days |
Greece |
1-5 Days |
20-28 Days |
Slovenia |
1-5 Days |
20-28 Days |
Norway |
1-5 Days |
20-28 Days |
Austria |
1-5 Days |
20-28 Days |
Returns
1.If your item has a manufacturer defect, please contact us within 15 business days after your receipt of the goods. We will be responsible for all losses. We will send you a replacement or get a full refund.
2.Any subjective reason of return from buyer such as: wrong buy, don't need it any more etc., are also accepted; however, the buyer should be responsible for all the related fees such as return shipping cost and the original shipping cost covered by seller and eBay fees. We do not have responsibility to response to item losing during returning. Please contact us within 15 days after your receipt of the goods.
Feedback
1.We do our best to give you the best customer service and good-quality products. If there is any problem or concern about our products, please feel free to contact us. We will give you a satisfactory solution for sure.
2.We would like to earn your good feedback and 5-star DSR rating. It will be kind of you to respect and cherish the feedback system like we do. your fair feedback will be the best stimulation for our work. If we have not given you enough reasons for 5-star grades on each DSR, then please let us know how we can earn your 5-star rating before submitting your scores. Your action will help us afford our milk and bread!
About Candle Mold !!!
1. Question:How do i know what size wick i would need for this please?
Answer:You can choose the length of the candle wick according to the height of our candle mold. Please refer to the size of the product picture, hope it will be helpful to you.
2. Question:How do I take wax out the mold without damaging the wax or the mold?
Answer: Slowly Twist the molds, you can pull and flip it from the inside to the outside. Be sure to catch the wax when you remove it out of the mold.
3. Question:Is there a hole for the wick to come through the top and how do you do it so the wax doesn't leak?
Answer: No, there is no hole for wick on body mould. You can pierce it with a needle, along with the candle wick. As this torso soy wax mold is elastic, it will not leak.
4. Question:How do I put a wick in this to make a candle? Surely if I poke a hole in the mold the wax would drip out?
Answer: Hi, it doesn’t drip out. But the whole needs to be precise not too big. As silicone body mould is elastic, it will not leak.
5. Question:Besides making candles, can it be used for other purposes?
Answer:Of course, I can use it for soy wax, resin, jesmonite, soap,etc. It has a wide range of uses.