Please verify your shipping address during the checkout
Please be honest and understand that there is a 20% restocking fee to cover shipping and insurance expenses.
Return Conditions:
Returned
merchandise must be in original condition and include all factory
packed accessories and paperwork (e.g. battery, charger, cords, straps,
unmarked warranty card, manuals, etc.), in the original manufacturer
box and packaging with UPC, barcode, and serial number intact.
Incomplete returns will receive a reduced credit, reflecting any missing peripherals.
The product serial number must match the serial number in our database. We maintains serial number tracking.
Return
merchandise must be double-boxed with no writing on the manufacturer's
box. Your Return Authorization number should be prominently displayed
on the outside of the shipping box
Returned
merchandise that is lost or damaged during transit is solely the
shipper's responsibility. It is important to save the tracking
information and to properly insure all merchandise being returned to us.
Refunds:
Refunds
for returns are applied to the payment method used at the time of
purchase. Once we receive and inspect the product we will credit your
account. Please allow 3-5 days for a credit to appear on your account.
Defective items:
An
item that was discovered to be defective upon receipt can be replaced
or returned for a full refund.Damaged or Missing items: Claims for items
damaged in transit or missing items must be received within two
business days of receipt of the shipment.
Replacement:
We
will send a product replacement after the authorized return has
completed our receiving/inspection process. The replacement will ship
within four business days following the receipt of your return. Please
allow for additional processing time after holidays.
Although
it is our goal to ship a replacement as quickly as possible, a
replacement cannot be shipped before we receive and inspect the return.
To receive a replacement more quickly, you may place a new order for
the same item (shipping not included) and we will issue a refund for
the full value of the returned product (including shipping) upon
completion of our return process.