PROCESSING
Please allow up to 24 business hours for your order to be processed upon the completion of your payment. Once your order has been processed you will automatically receive your tracking number via your my eBay. If you have not received your tracking number it means that your order has not yet been processed.
PAYMENT
You must make your payment within four days upon the auction completion. If you fail to do this an unpaid item case will be opened up against you. Please communicate with us if there are any issues making your payment. We accept pay pal and credit card payments. International customers are responsible for any taxes, fees or import charges associated with your order.
SHIPPING
Bat Galaxy ships using FedEx and USPS. Most orders will ship USPS Priority or First Class mail. Bat Galaxy offers international shipping worldwide through USPS International and eBay's Global Shipping Program. Bat Galaxy also offers expedited one and two-day shipping are available at checkout.
PAY PAL USERS ONLY, Bat Galaxy is only authorized by PayPal to ship the item to the shipping address listed on your eBay order. Please verify that your shipping information is up to date before you submit your payment.
RETURN POLICY
You have 60 days from the original purchase of your item to process a return. Returns are only accepted if the item is still in its original wrapper and has not been used. If you send back an item that is used or has been removed from its original wrapper your return request will be denied and the item will be shipped back to you. Buyers are responsible for all return shipping fees.
WARRANTY
Along with insane dedication to performance comes an insane dedication to quality. Our technology and durability is unmatched and we offer an exceptional warranty to secure your investment.
DeMarini offers an exceptional warranty to secure your investment. If under warranty, our policy is to provide you with repair or one time replacement of your bat within one year from the date of purchase. The DeMarini Factory Warranty covers the following three items- there are no other warranties.
1-A severely dented bat for one year from the date of purchase.
2-The end-plug and knob may be repaired or replaced if found defective for one year from the date of purchase.
3-Cracked from normal use for one year from the date of purchase.
No warranty without receipt. Please keep your receipt. This is a manufacturers warranty. Do not return your bat to the authorized dealer. Your original dated receipt from an authorized dealer is required. Bats not purchased from an authorized dealer do not carry a warranty of any kind. PayPal, eBay or any other auction site receipts will not be considered.