We only sell brand new authentic, unused merchandise unless otherwise posted. Every pair is 100% authentic with original packaging. Every UGG product has an authenticity label with an unique number in the left shoe, which we keep on record and provide to Ebay after purchase is made. Just like all websites we use one picture for all sizes. The picture is for visual presentation of the style and does not represent the size. Please refer to title and item specifications rather than size number on the picture for correct size you may need. Please keep in mind that we always try our best to present all items as close to the actual color as possible, however every computer monitor has a different capability to display colors and that everyone sees these colors differently, so please understand the actual color may vary slightly from your monitor. We cannot guarantee that the color you see 100% accurately portrays the true color of the product.