If a buyer needs to return an item, it must be returned in the same condition in which it was received, and it must include all items that were in the original package. Tag attached and no links removed on watches. If the returned item is missing any parts, or is damaged during return shipping because it wasn't packaged correctly, we can deduct the amount of loss and give the buyer only a partial refund. We have the right to deduct a restock fee of 10% if the item is being returned at no fault. If we offered free shipping and you return it, we may deduct the orginial shipping cost from the refund.