SHIPPING TERMS
Shipping costs: Free shipping is offered for most products. Sometimes, shipping costs are determined based on the shipping method you choose, package weight, destination, and other factors. Information on shipping costs is provided in the ordering process or in a separate section on the Seller's website.
Order processing time: The Seller makes every effort to ensure that orders are processed as soon as possible. Goods purchased and paid for 13.00 from Monday to Friday are sent on the same working day. Products purchased after 13.00 are sent the next working day. Products purchased on Friday after 1 p.m. and on the weekend are shipped on the first business day after the weekend. All holidays and public holidays are also days off for forwarding companies, therefore your shipment is sent immediately on the first working day. Free items are sent 2nd Class Royal Mail. Others have an estimated delivery time when choosing a shipping method. However, please note that the delivery time may vary depending on the location, product availability and other factors beyond the Seller's control.
Delivery address: The customer is responsible for providing the correct delivery address. The seller is not responsible for failure to deliver the order due to the incorrect or incomplete address provided by the customer. If it is necessary to change the delivery address after placing an order, the Customer should contact the Seller's Customer Service as soon as possible.
Shipping insurance: Depending on the shipping method you choose and the order value, the Seller may offer the option of shipping insurance. The customer has the option of choosing this option, which may be subject to additional costs.
Complaints regarding delivery: In the event of damage to the shipment during transport, the Customer should immediately contact the Seller's Customer Service and file a complaint. The customer should keep the packaging and all documents provided with the shipment in order to facilitate the complaint process. Due to the nature of sales, which is the online sales system, the basis for a complaint is sending photos of the damaged packaging or product. Without photographic documentation, the complaint may not be accepted.
Shipment Tracking: Where possible, the Seller provides online tracking. The customer receives a tracking number that allows you to monitor the delivery status. There are situations when the shipment did not arrive within the specified time. You should immediately contact the Seller's Customer Service and notify them of the situation.
Collection of the shipment: The customer is responsible for the correct collection of the shipment in accordance with the selected delivery method. In the event that the Customer fails to collect the shipment or is unable to deliver it due to an incorrect address or lack of presence of the Customer, the Seller shall not be liable and may charge additional re-shipment costs or apply other appropriate procedures. Attention! Royal Mail's regulations have changed and now the postman only undertakes the delivery twice. If he does not find anyone at home twice, the package is deposited at the parcel collection point. In this situation, you can redeliver or pick it up in person. If the package is not picked up, it is returned to the seller after 14 days.
Delivery area: The seller defines the available delivery areas. The customer should ensure that the area is covered by the delivery service before placing an order. In the event of unavailability of delivery to a given area, the Seller may refuse to fulfill the order or contact the Customer to agree on other delivery options. This includes remote places in Scotland, Ireland and the islands.
Any matters not covered by the above clauses can be resolved by contacting the Seller's Customer Service. I encourage you to talk before submitting a complaint.