"We strive to ensure your buying experience is seamless and enjoyable, providing comprehensive photos from all perspectives to ensure you know exactly what you're purchasing. If you're not completely satisfied, you're welcome to return the pipe in its original, unsmoked condition as received. A full refund will be provided, excluding shipping costs, provided the return is made within seven days in the same unsmoked and as-shipped condition. While we don't offer partial refunds, our aim is to achieve 100% customer satisfaction, hoping not just for your business this time, but for your future purchases as well. Fairness and your contentment are our top priorities."