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We greatly appreciate your feedback and would be delighted if you could take a moment to leave us a review, as it helps us to continuously improve our services and serve you even better.
Due to revised Royal Mail customer service hours, we've updated our dispatch schedule accordingly. Please note that dispatches may be affected on bank holidays when Royal Mail is closed.
We understand that prompt delivery is important to you. We are committed to getting your orders as quickly as possible as we also dispatch as soon as we can aside from the dispatch schedule if time permits. For guaranteed expedited delivery, we recommend opting for 1st class postage.
Prior to making a purchase, feel free to ask any questions. We are covered by AXA insurance, reinforcing our commitment to offering exclusively homemade or authentic resale products. Our goal is your satisfaction.
Please review item details, postage, and shipping info carefully. Inaccuracies post-payment are buyer's responsibility.
Refund or Replacement
If your order is delayed beyond 10 days, reach out for assistance. Most items arrive within this timeframe. We primarily use Royal Mail for shipping, with alternatives if necessary. Refunds or replacements are processed after 10 working days, following Royal Mail's report policy for lost shipments.
If you have postage payment disputes, provide proof for reimbursement. Once we confirm, we'll promptly refund any excess fees. For refund details, refer to eBay's policies, ensuring the item is sealed, unopened, and unused. Initiate a return request through eBay Refund