- All orders will
ship using UPS within 1-2 business days
after receiving payment. Please be aware that
weekends are not business days. Normal transit
times for packages are 2-5 business days.
- We are only able to ship to the lower 48 states.
- We ship
everything professionally in our state of the
art warehouse.
Defective
Merchandise Returns:
We offer a 30 days return policy. We may issue a
credit, ship a replacement unit or we may repair the
item and return it back to you. All items covered by
a valid manufacturer's warranty must be returned to
the manufacturer for warranty service.
Non-Defective Merchandise Returns:
All non-defective
returns within 30 days from the invoice date are
subject to a 15% restocking fee if the item is deemed to be materially different from the original condition and/or missing parts. After 30 days from the invoice date, we are unable
to take returns.
* ALL ITEMS WILL BE
INSPECTED AND TESTED UPON RECEIPT. All products
being returned must be 100% complete and must be
packaged in original packaging. A return will not
be processed or a restocking fee may be applied in
the event any items included in the original
shipment is not present in the returned package. In
the event that a return shipment is received with
improper packaging, altered or physically damaged,
the return will be denied and will not be processed.
To start the return process:
Returns will not be
accepted at our warehouse without a valid Return
Merchandise Authorization (RMA) number. RMA numbers
will expire after 14 days. Any return package
received without an RMA number will be refused.
Please send
us an eBay message for an RMA number.
If at anytime you
have a question regarding any of our products or
services, please do not hesitate to contact us
at any time. We have courteous and knowledgeable
representatives who will reply to your emails
promptly 5 days a week. Thank you for visiting
our Ebay product page and hope to see you again
soon. All inquiries will be attended to within 1
business day.
Our hours of
operation are 9:00 AM to 5:00 PM EST, Monday
through Friday.