PAYMENT
- We accept PayPal and the
following payment types: MasterCard, Visa, America Express, Discover
and e-check.
- Please
note that a sales tax will be applied to all orders shipped within the
state of California. Sales
tax will be calculated at checkout.
SHIPPING
- All items are shipped from
California. Items are shipped either the same business day or the next
business day of receiving cleared payment.
- Please carefully verify your
shipping address when placing the order.
- Once your items are ready to
leave our facility, shipping confirmation will be sent to you by email.
- Rush orders are welcome. Please
call us regarding availability.
RETURN
POLICY
- We will accept return within 30
days following receipt of an item and only if the item is defective or
new, unused condition. To process a return, please contact us for the RMA
number and return instruction prior to any return. We will not accept
return without a RMA number.
- The returned item should be
packed and shipped via traceable means.
- For return due to defect, please
provide us photos of the defective item first. After we exam the photos,
we will decide either to refund you immediately or provide you with a RMA
number to return the item.
- For an item that is returned
as non-seller error or as "new/unused" condition,
it is the buyer’s responsibility to pay for shipping and return the item
in the original condition they received it. In addition, we will charge
15% of the restocking fee plus shipping cost (ex: if the item is free
shipping, we will deduct our shipping cost from the original selling
price when we process refund to you).
- Please note the item must be
returned to our warehouse within 10 days of the date that your RMA number
assigned.
- Once the returned item has been received,
we will issue a refund within five business days. We will provide
replacement orders if inventory is available and only upon request.
- We are not responsible for any
losses in the mail while returning returned merchandise.
IMPORTANT
NOTE FOR INTERNATIONAL BUYERS:
Customs, import
duties, taxes and other charges are not included in the item price or shipping
cost. These charges are the buyer's responsibility. Under federal law, we
cannot declare items of a lesser value or as “gift”. Please contact your local
customs office for details.
Thank
you for
shopping with Advanta Tools!