Customer Support
We accept PayPal. This is the most secure method to make payments for products or services online.
We deliver to mainland UK addresses only. No International Shipping.
We are able to provide next day delivery for our orders 99% of the time for orders before noon on week days. However, in some cases the delivery may be slightly delayed due to unforeseen circumstances. Feel free to contact us anytime to ask for a status update on delivery - we always get back to you as quickly as possible. If the delivery is delayed, we give you the option to cancel your order and receive full refund for the item if you prefer.
We cannot ship to the following areas: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish, Highlands, Scottish Islands, Northern Ireland. This is because our carriers do not allow shipping certain products (e.g. liquids, sprays and batteries) to these locations. In case we receive an order from the above areas, we will still attempt to deliver but cannot guarantee our usual delivery time.
We cannot combine shipping, and there is no local pickup. Additionally, our carriers do not provide shipping to certain postcodes. Please contact us if you are unsure whether your postcode is included in our shipping policy.
You can track your order by clicking the "View order details" link on the listing that you're receiving. Please allow up to 24 hours for order processing. If you have a problem tracking your order or have not received your item, please contact us before opening a request and we will reply to your query always within 24 hours - usually much quicker!
We work hard with all of our customers to ensure that they are getting an excellent shopping experience. Refunds are available for returned items. We accept returns within 30 days from the date you receive your item. If you do have a concern or want to return an item please contact us before opening a return case. Return cases negatively affect selling accounts and we will professionally handle your concerns/returns.
Communication is KEY to helping us give you the best experience. The best way to contact us is through eBay messages. We work very hard to ensure that our customers are taken care of and always reply to you within 24 hours. As an eBay selling company feedback is our bread and butter. Please contact us with any concerns or problems that you encounter before leaving negative/neutral feedback! We will do our best to turn any less than satisfactory experience into a positive one. If you are happy with our transaction please leave us positive feedback.
Thank you for visiting our ebay store!
Pet Mate
Pet Mate is a leading manufacturer of innovative products for pets and ponds, under the CAT MATE, DOG MATE and FISH MATE brands.
Pet Mate designs and engineers quality branded products at competitive prices and is proud of a level of customer service second to none - that is the cornerstone of Pet Mate's philosophy.
Pet Mate believes that the best quality starts with the best design and thorough UK based research and development. The use of superior materials, careful UK controlled manufacture and stringent quality checks allow Pet Mate to offer a meaningful 3 year guarantee on all of its products.
Pet Mates customer helpline staff are on hand during office hours to answer questions, advise on purchases, and solve any problems which may arise. A comprehensive spare parts service is also offered as part of a commitment to total customer satisfaction.
Dog doors, cat flaps, pet feeders and fountains
Pet Mate manufactures a wide variety of cat flaps, feeders and fountains to suit all requirements and budgets. The range includes the popular Cat Mate microchip cat flaps, which provide selective entry for your registered cats whilst keeping stray pets out.
Dog Mate dog doors are suitable for a wide range of dog breeds. The medium and large Dog Mate doors feature robust locking panels for security.
All Pet Mate flaps are fully brush sealed with magnetic closures for total weatherproofing and minimum energy loss from the house. Wall and window installation is possible on selected lines using the appropriate adapter or wall liner for your chosen product.
Pet Mate feeders are veterinary approved to reliably deliver portion controlled meals at the times set by you.
The best-selling Pet Mate Pet Fountain guarantees pure, fresh flowing water and is designed to encourage your pet to drink enough to stay well hydrated, something which is essential for any pets well-being.
For full product information visit the website at
Customer Support
We accept PayPal. This is the most secure method to make payments for products or services online.
We deliver to mainland UK addresses only. No International Shipping.
We are able to provide next day delivery for our orders 99% of the time for orders before noon on week days. However, in some cases the delivery may be slightly delayed due to unforeseen circumstances. Feel free to contact us anytime to ask for a status update on delivery - we always get back to you as quickly as possible. If the delivery is delayed, we give you the option to cancel your order and receive full refund for the item if you prefer.
We cannot ship to the following areas: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish, Highlands, Scottish Islands, Northern Ireland. This is because our carriers do not allow shipping certain products (e.g. liquids, sprays and batteries) to these locations. In case we receive an order from the above areas, we will still attempt to deliver but cannot guarantee our usual delivery time.
We cannot combine shipping, and there is no local pickup. Additionally, our carriers do not provide shipping to certain postcodes. Please contact us if you are unsure whether your postcode is included in our shipping policy.
You can track your order by clicking the "View order details" link on the listing that you're receiving. Please allow up to 24 hours for order processing. If you have a problem tracking your order or have not received your item, please contact us before opening a request and we will reply to your query always within 24 hours - usually much quicker!
We work hard with all of our customers to ensure that they are getting an excellent shopping experience. Refunds are available for returned items. We accept returns within 30 days from the date you receive your item. If you do have a concern or want to return an item please contact us before opening a return case. Return cases negatively affect selling accounts and we will professionally handle your concerns/returns.
Communication is KEY to helping us give you the best experience. The best way to contact us is through eBay messages. We work very hard to ensure that our customers are taken care of and always reply to you within 24 hours. As an eBay selling company feedback is our bread and butter. Please contact us with any concerns or problems that you encounter before leaving negative/neutral feedback! We will do our best to turn any less than satisfactory experience into a positive one. If you are happy with our transaction please leave us positive feedback.
Thank you for visiting our ebay store!
Pet Mate
Pet Mate is a leading manufacturer of innovative products for pets and ponds, under the CAT MATE, DOG MATE and FISH MATE brands.
Pet Mate designs and engineers quality branded products at competitive prices and is proud of a level of customer service second to none - that is the cornerstone of Pet Mate's philosophy.
Pet Mate believes that the best quality starts with the best design and thorough UK based research and development. The use of superior materials, careful UK controlled manufacture and stringent quality checks allow Pet Mate to offer a meaningful 3 year guarantee on all of its products.
Pet Mates customer helpline staff are on hand during office hours to answer questions, advise on purchases, and solve any problems which may arise. A comprehensive spare parts service is also offered as part of a commitment to total customer satisfaction.
Dog doors, cat flaps, pet feeders and fountains
Pet Mate manufactures a wide variety of cat flaps, feeders and fountains to suit all requirements and budgets. The range includes the popular Cat Mate microchip cat flaps, which provide selective entry for your registered cats whilst keeping stray pets out.
Dog Mate dog doors are suitable for a wide range of dog breeds. The medium and large Dog Mate doors feature robust locking panels for security.
All Pet Mate flaps are fully brush sealed with magnetic closures for total weatherproofing and minimum energy loss from the house. Wall and window installation is possible on selected lines using the appropriate adapter or wall liner for your chosen product.
Pet Mate feeders are veterinary approved to reliably deliver portion controlled meals at the times set by you.
The best-selling Pet Mate Pet Fountain guarantees pure, fresh flowing water and is designed to encourage your pet to drink enough to stay well hydrated, something which is essential for any pets well-being.
For full product information visit the website at