We are dedicated to ensuring the highest possible standards, in an ever increasing digital world we take the old fashioned view of efficient service and customer satisfaction seriously.
See the tabs below for more information about us and our policies.
Payment is expected as soon as possible on all 'buy it now' purchases or at least within 3 days.
We do understand that everybody can be victim to un-foreseen circumstances and will happily wait for up to 7 days by prior notification.
After this period of time, and if emails remain unsatisfactorily answered, non payment notification will be given to eBay
We strive to dispatch all orders quickly, wherever possible orders completed before 1.00pm weekdays are usually dispatched same day, orders completed after 1.00pm weekdays, weekends and Bank Holidays will be dispatched next available working day.
All orders will be securely packaged, the majority of our eBay listings have a choice of Royal Mail & express courier postal options to choose from which are available during checkout, for larger / heavier orders we may choose to upgrade delivery from the one chosen.
Express / courier delivery - please note that some destinations such as Scottish Highlands, Northern Ireland and Islands deliveries by Courier carry a surcharge which we cannot avoid; please contact us for confirmation prior to ordering if you require delivery to these areas
We are both responsible and approachable and understand that mistakes do sometimes happen, we will work with you to rectify these fairly to your satisfaction.
Orders can be cancelled with any payment made refunded prior to dispatch
For full return details, please see our returns page in our eBay shop
