Dispatch / Delivery Information
Items are dispatched within 1 working day. If ordered before 2pm, we will attempt to get any purchase out the same day, but this is not guaranteed. If after 2pm, your item will be dispatched the following working day (Saturday, Sunday, Bank Holidays are not working days).
We use Royal Mail, Hermes, Yodel and other couriers. The courier/carrier used depends on the size and weight of the item. The carrier will be shown in the "postage details" of each listing. If you upgrade from "economy post" to "1st class post", you do not get a next day delivery service. The dates shown are ESTIMATES supplied by ebay. They are not always accurate. Always bear in mind that if you want guaranteed next day delivery, you need to purchase "express delivery" when paying for your item. If purchased after 2pm, the item may not be dispatched until the following day, even when "express delivery" is chosen. If in doubt, send an ebay message, asking when your item can be dispatched. Some items can only be made once you have supplied certain details. For example, opening / closing times on a shop sign or a name for a campervan etc. If you don't supply them at checkout, your purchase will be delayed. I can only dispatch a name for instance, if you tell me it. Otherwise, I will need to contact you and wait for your reply, delaying the process. Items must be dispatched to the name and address that is shown by ebay and paypal. Collect in person is not normally offered on any listing.
Returns
If you wish to return an item, please open a return case. You can return an item up to 60 DAYS from the day you RECEIVE it. You are responsible for the item being kept in good condition. Any item part used or damaged, is not covered for return. If you have an item specifically made to your specifications (ie. a name or a bespoke size etc) you cannot return unless it is faulty. If you return an item that was on Sale, you will be refunded what you paid, not the higher price, if the item is no longer on sale.