Official eBay Store
SHIPPING RETURNS PAYMENT

Express Shipping via Australia Post.

Should you feel the item ordered is not right for you, we are happy to exchange, provide a credit note, or a full refund. For a full refund, you need to contact us and return the item to us within 30 days of receiving it. This applies to full price items only. No refunds, exchange or credit notes on sale or reduced items. For an exchange or credit note, you need to contact us and return the item to us within 14 days of receiving it. Any returned item must be in perfect condition, with no damage to the item or the packaging. Any refund amount will be less the shipping charge of $9.95. We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us. Exchange items will be processed as a new sale and a return. Place and pay for a new order online or via email, and return the original item, to be exchanged, for a refund. Shipping charges will be waived only if the returned item is faulty. Any credit notes issued will be valid for 3 months. Refunds or credit notes are only processed once the original item has been returned to us.

Full payment received prior to postage via ebay payment and postage setup. Contact the store for differing payment options or visit our online store at www.klou.com.au

ABOUT OUR COMPANY

KLOU boutique

Family owned and run business. 

134 Macquarie St, Dubbo NSW 2830

Mon - Wed, 10am - 5.30pm
Thursday, 10am - 5.30pm
Friday, 10am - 5.30pm
Saturday, 10am - 2pm
Sunday, Phone for hours

Tel. 02 6885 5828

www.klou.com.au